Manager Shortage Ahead?

I read about some interesting research put out by Randstad (2009 World of Work Report) in an article in this month's HR Professional magazine. Chair of the HRPA Board of Directors, Antoinette Blunt writes:

"The report, draw from a survey of 2199 employees and 833 managers in the US, found that only 49% of employees aspire to be managers, and, specifically, only 42% of generation Y employees (aged 18-29), 47% of generation X (aged 30-44), and 50% of baby boomers (aged 45-63)."

Pretty interesting findings from Randstad. Blunt continues that the research also found that "sharing knowlegde with others, being responsible for the success of an organization, and able to influence decisions in an organization" are motivators for employees

What are you noticing about the enthusiasm of succession into management in your organization? Does this reflect what you see? Is stepping into management positions motivating in your culture? What are the implications, if any?

Have a terrific week! For those who may be attending HRPA's Conference this week I look forward to connecting with you. I will be presenting on Thursday afternoon on Mentoring: An Essential Ingredient for Any Talent Management Program, followed by a 4:30 booksigning of my new book Effective Group Coaching at the Conference bookstore.

See you there!

Warm regards,
Jennifer

Jennifer Britton
Group Coaching Essentials
Potentials Realized

My Top Book Recommendations for Books this Year

I love books (even though I don’t get enough time to read having a toddler in the house)! These are some of the Top 10+ books I have been recommending to clients this year:

Team Issues:
5 Dysfunctions of a Team – Patrick Lencioni
The Relationship Cure - John Gottman
StrengthsFinder 2.0 – Tom Rath

Management/Business Issues
First things First – Stephen Covey
Good to Great – Jim Collins
7 Habits of Highly Effective People – Stephen Covey
10 Steps to Be a Successful Manager – Lisa Haneberg
Mass Career Customization – Benko, Weisberg

Small Business Building:
Building a Dream – Walter Good
Never Eat Alone – Keith Ferrazzi (About Building Relationships)
Get Clients Now! - CJ Hayden

Relationship Issues:
7 Principles for Making Marriage Work - John Gottman

Many of these books are available at the Potentials Realized bookstore I host with Amazon here.

What books have you been reading or have found useful this year for business? What books are on your recommended reading list?

Have a wonderful weekend,
Jennifer

Jennifer Britton, PCC, CHRP, CPT
Group Coaching Essentials.com and Potentials Realized
Toll Free: 1-866-217-1960
Email: jennifer{at}potentialsrealized.com

Are you an M-Worker (Mobile Worker)?

Are you a mobile worker? IDC predicts that within the next two years one quarter of the global workforce will be mobile workers. Wow!

And what is a mobile worker?

“Mobile workers are those who work at least 10 hours per week away from home and from their main place of work, e.g. on business trips, in the field, traveling, or on customers’ premises, and use online computer connections when doing so”
– Electronic Commerce and Telework Trends, 2000

Cisco published an intriguing study earlier this year entitled, “Understanding and Managing the Mobile Workforce” (July 2007).

In it they found that some of the key competencies for mobile workers are:
* Adaptability
* Communication
* Planning
* Organizing and
* Relationship Building

Mobile Working is a trend that is expected to grow. The report also notes that M-Working can enhance productivity, motivation, flexibility and staff retention – key issues facing most organizations today.

How many mobile workers comprise your workforce? What changes in management style are required for managing mobile workers? How are their support needs different than office based employees? What impact do M-Workers have on your team enhancement strategies?

These are some of the issues I’ll be addressing in future blog posts. What are your thoughts on and experiences with M-Workers? As always, please feel free to comment below.

Have a great start to the week,
Jennifer

Jennifer Britton, PCC, CHRP, CPT
Potentials Realized
Toll Free: 1-866-217-1960
Email: info{at} potentialsrealized{dot}com

HR Potpourri, Taking Your Team to Extraordinary

It's another exciting end to the week. My blog post earlier this week on Virtual Team Challenges has been picked up by the HR Carnival Blog hosted this week by Deb over at the 8 Hours and a Lunch Blog. The posts she's selected this week go all the way through recruitment, to on-boarding, training and team building. You can check out this week's HR Carnival here. If virtual team issues are also a passion for you, Robin Good over at Kolabora has also picked up the article. He's got a treasure-chest of really great links to articles on virtual teams and virtual collaboration -- I hope that you will check it out!

Another one of my articles has now been posted to EzineArticles.com. If you are looking to boost your team development process, please check out my article: Team Building Tips: Take Your Team from Great to Extraordinary. I hope that you will enjoy the article and take away some tips that you can use for your own team building initative. If you are looking for an external facilitator for your next retreat, team coaching or team building initiative, please feel free to contact me toll free at 1-866-217-1960.

I am off to Atlanta this weekend for the 2007 ASTD International Conference. I will be co-facilitating three sessions early next week for Coach attendees. If you are attending the conference, I hope that you will consider joining me on Monday, Tuesday or Wednesday for the Learning Lab for Coaches. More information about this new conference component can be found in your tote.

Warmly,
Jennifer

Jennifer Britton, CPCC, CHRP, CPT
Potentials Realized
Group Coaching Essentials
Email: jennifer[at]potentialsrealized[dot]com
Toll Free: 1-866-217-1960

What Job Seekers Want in a Position

Late last year I wrote a post entitled, "What job seekers are looking for", based on research put out by Accenture. Recently, DDI and Monster released the "Slugging Through the War for Talent: Selection Forecast 2006 -2007" which had some very interesting findings with implications for HR, job seekers and also managers.

The study found that of the survey respondents (3,725 job seekers, 1250 hiring managers and 628 staffing directors in 5 global regions) felt that the war for talent continues to heat up, with 2007 being no exception.

Job Seekers indicated that they wanted to following in a new position (beyond salary and benefits):
* Opportunities to learn and grow (78%)
* Interesting Work (77%)
* A good manager/boss (75%)
* An organization you can be proud to work for (74%)
* Opportunity to advance (73%)
* A creative or fun workplace culture (67%)
* A compatible work group/team (67%)
* Balance between work and personal life (65%)
* Opportunity for advancement (64%)

Interestingly, the 2006 Accenture study found job seekers listed their top three priorites as:
1. Offers challenging and interesting work - 60%
2. Recognizes and rewards accomplishments - 58%3.
Provides an opportunity for fast career growth and advancement - 44%

From your perspective, how closely does it align with what you think? What implications could this have for your job search or hiring?

The DDI/Monster study also looked at why employees leave their current positions, with the top three reasons being listed by job seekers as:
1. Insufficient compensation, benefits, rewards/recognitiion
2. Lack of growth/development opportunities
3. Did not feel efforts were appreciated

The study finds a discrepency between these internal reasons cited and the staffing director and hiring managers perspective that in fact employees are leaving for external reasons (for example, a spouse moving, returning to school). How would you rate your hiring managers in terms of keeping their fingers on the pulse of exiting employee's reasons for leaving?

If this is an area of interest for you, I would encourage you to take a look at the DDI Monster Survey results and look at how aligned they are with your organization or personal job search. I would welcome hearing your thoughts - please feel free to comment below.

Warmly,
Jennifer
Jennifer Britton, CPCC, CHRP, CPT
Potentials Realized
Email: jennifer[at]potentialsrealized[dot]com
Toll Free: 1-866-217-1960

Job Search Strategies - For Candidates

Copyright 2007 - Jennifer Britton
With university and college graduations just behind us, a huge number of new graduates are heading out to secure full-time paid employment. The next few months especially will be very busy with resume development, interview preparation and lots and lots of hopefully strategic planning for the job you want to land.

As an HR consultant (and having sat at the table at the other side for thousands of interviews) and in my career coaching work, I often receive a number of inquiries regarding tips for job search and interviewing. Today's post, and likely a couple of subsequent posts, will focus on interviewing tips for candidates. If you are an employer, you may want to review my recent posts for you, in the last few months (Interviewing Tips 101 for Employers and Interviewing Tips Part II).

If you are a new graduate, or someone looking to transition to a new position, consider the following:

1. Create a clear vision of what type of position you want:
Ask yourself the following questions: Ideally,
* what job do you want to move into?
* How much pay?
* Where is it located?
* What type of working envrionment is it?
* What's the culture of the organization like?
* What are the hours like?
* What benefits (monetary or other) would you like?

Also consider the following questions:
Where would you like to be in 3 years time career-wise?
Where would you like to be in 10 years time career-wise?

Once you've answered these last questions, ask yourself "What do I need to do to get there?" Working backwards is sometimes the easiest way.

2. Spend time doing research
Based on your vision, spend time doing research on possible companies you would like to work for, or positions you would like to apply to. Time spent on planning and research, and in developing a "game plan" can pay off in multiple ways. Beware, however, of getting stuck in the "research" trap and not moving from this place. The results of your research should inform your next steps and game plan.

3. Build your network
What is the strength of your professional network? Do you belong to any professional associations related to your career? Personal and professional networks continue to play a key role in job search strategies. From keeping abreast of what is new in your industry, to learning about best practices, and what employment opportunities may exist, time spent on building your network can also pay off. Discussions with individuals in your network can help inform your expectations and understanding of what opportunities may exist.

If you feel that your network could be more extensive, look into opportunities within your local community. In addition to in-person formal networking events, there are now a number of virtual/online networking communities.

Relationships continue to play a key role in the world of business -- how can you continue to strengthen yours?

4. Invest time in preparing your resume
Given that it is common for many positions to have hundreds, if not thousands of applicants these days, invest time in preparing your resume. Presentation is key, and watch out for any grammatical mistakes, as well as typos. It may also be necessary to tailor your resume for different positions you are applying for, by highlighting your different skills and experience, based on the job posting.

With the rise of many online recruitment banks/sources, keywords are playing an even larger role. Rather than having an individual scanning through the different resumes received, computers now do this. If certain keywords do not show up, your resume may not be picked up out of the thousands in the "bank" for that important first cut.

More on resumes in a future post.

5. Dedicate time for the job search and Persevere, Persevere, Persevere:
Your job search could take time, depending on the type of employment you are looking for. It can also be a frustrating experience, especially when you do not hear back from companies for an interview. Keep persevering, and strategically applying for new positions as you hear of them. Depending on how you like to work and plan, it may be useful to set aside small blocks of time on a regular basis to scan your recruitment sources, develop your application packages and send them out.

I am interested in hearing what other questions those of you who are looking for jobs have. Please feel free to comment below.

Upcoming posts will focus on interviewing tips, resume preparation and general career transition support.

I will be offering a group coaching program starting this summer on career transition. More details will follow on this blog. I expect that space will fill quite quickly. I will also be offering in the next month or so a free call on career issues - please drop me an email with "Career Call" in the header. I will keep you posted as dates and times for the free call are set.

With best wishes,
Jennifer

Jennifer Britton, CPCC, CHRP, CPT
Potentials Realized
Toll Free: 1-866-217-1960
Email: jennifer[at]potentialsrealized[dot]com

HR Potporri - Team Coaching, Corporate Retreats, Interviewing

One of my earlier blog posts, Interviewing 101 - Part II, was featured today on the AboutHR.com blog in this week's HR Blog Carnival. The interviewing tips I include are specifically for employers. It was a follow-up to an the first part of Interviewing Tips for Employers, which you can find here.

Every two weeks the HR Blog Carnival is hosted by a different HR blogger. As a Certified Human Resource Professional myself, it's wonderful to see the amount of resources available online for HR professionals around the world. For many years while I was working globally, About: Human Resources was a treasurechest of resources for me as a manager. I love the fact that Susan now blogs regularly on different HR related topics. You can check her out at http://humanresources.about.com.

A new article of mine - "Corporate Retreats: Six Essential Design Principles" is now available for free distribution through EzineArticles.com. You can link to the article here. If you are an HR manager planning your next retreat, I hope that you will find some valuable tools. If you are looking for a facilitator, or facilitation team for your next retreat, please feel free to contact me toll free at 1-866-217-1960.

Yesterday, I was a guest panelist speaking on Team Coaching for the International Coach Federation Relationship Special Interest Group. I joined Phil Sandahl, Co-Active Coaching Co-Author, and Principal of Team Coaching International (which provides an excellent team assessment for organizations). Kathy Hay of Kathy Hay Worldwide and Integra Leadership Inc. Is your organization leveraging team coaching? How are training results sustained within your company? Do you have a team that's just forming or is undergoing transition? Are you getting the most from your team building resources. If you are interested in learning more about team coaching, and what it could do for your organization, please feel free to contact me, or visit this webpage where I have with more information on what team coaching is all about.

What are your biggest HR questions right now? Please feel free to comment below -- I'll feature them in an upcoming blog post. I look forward to hearing from you!

Have a wonderful week,
Jennifer

Jennifer Britton, MES, CPT, CPCC, CHRP
Potentials Realized ~ Group Coaching Essentials
Toll Free: 1-866-217-1960
Email: jennifer[at]potentialsrealized[dot]com

Interviewing 101 - Part II

Interviewing 101 - Part II
Copyright 2007 - Jennifer Britton, Potentials Realized

Today I am picking up from my recent post on interviewing do's and don'ts from the interviewer's standpoint. You can read the first part of this post here. In addition to the tips I provided two weeks ago consider the following pointers when developing your next interviewing process:

1. What really are the KSAs (the Knowledge, Skills and Ablities) you need to hire for? In HR we talk a lot about job specifications for good reason. How many times have you attended an interview when the questions and the interviewing process really didn't look at what was required for the position? In addition to legal issues, it is important to really hone in on the KSAs required for any post. The KSAs will play an important role in your recruitment, selection, compensation, training and development and performance management (appraisal) processes.

2. Avoid closed questions - Wherever possible, avoid the use of closed questions, as well as leading questions. Closed questions are those questions when used would elicit a yes/no response. For example, "Have you had supervisory experience before?". Look to rephrase this to "Please describe your previous supervisory experience" or better yet "What are the lessons you have learned from your previous supervisory experience?". Notice how the second question gets even deeper than the first?

3. Be clear on next steps -- A common pitfall with interviewing is a lack of clarity with respect to next steps. Will there be a second interview? When can the candidate expect to hear from the panel? Be as specific as possible regarding when the candidate can expect to hear back from the company.

4. Interviews are a two way process - Remember that interviews are the chance for you to check out the candidate and the candidate to check out your company. Often strong candidates may leave an interview realizing that they do not want to work for the company they have just interviewed with. What is the image of the company you are portraying through the interview process? Does this match your corporate values, culture and ways of working? If not, what changes do you need to make?

Interviewing is often referred to as an art. There are also many practical tips and tools you can use to enhance your interviewing process, ensuring that you get the right fit for the position. I hope that you have enjoyed some of these pointers regarding the interview process, which is just scratching the surface.

If you have any questions on how your interviewing process could be enhanced, please feel free to contact me to see how my services could benefit your interviewing process.

With best wishes,
Jennifer

Jennifer Britton, CPCC, CHRP, CPT
Potentials Realized
Toll Free: 1-866-217-1960
Email: jennifer[at]potentialsrealized[dot]com

Jennifer Britton is a Certified Human Resource Professional and Certified Professional Coach. As the founder of Potentials Realized, she provides consulting, training and coaching services to governmental, not-for-profit and for-profit organizations in the areas of teamwork, leadership, HR and other employee engagement issues. Jennifer has worked with organizations and small businesses across North America, the Caribbean and Europe on developing systems to enhance their personnel management, performance and business results.

Interviewing Tips for Employers 101

Interview Tips 101
Copyright 2007 Jennifer Britton. All Rights Reserved.

Lately I've received a number of calls from organizations asking about developing an effective interviewing process. A large part of my former work as a manager (in companies which did not have a separate HR department) was to develop interviewing procedures, and implement them. I now teach interviewing skills as part of Business Curicullum at the College level, and often advise organizations on these issues as an HR Consultant. Late last year one of my students asked me just how many interviews I had run over the years. My response - thousands.

I'm going to do a series of blog posts for employers and candidates who are interviewing...so keep posted if you are interested in this topic. I know that interviewing is often a black hole, and often the area that gets left to the end for many small business owners, and managers who function in smaller companies. My intention is to give you some basics on interviewing tips --- either as the interviewer or the interviewee.

Today's post is all about basics for the interviewer.

1. Give thought to the interviewing process and develop a consistent process for all candidates : In order to ensure the best "fit" for your organization, make sure that each candidate is being measured the same way. What this means practically, is that every candidate should be asked the same questions, and should go through the exact same steps. This is important not just for selection, but also to ensure consistency, which could be challenged in the legal environment.

2. Be aware of legislation -Every country has different legislation which will impact the interviewing process. Here in Canada, employers need to be aware of the impact of the Canadian Human Rights Codes and questions that may be prohibited under it. I am constantly amazed at the fact that many well known companies that violate the Charter in their interviewing process. Not being aware of the legislative framework you are operating within can be a very costly mistake. Ensure that all staff involved in the selection process (from recruitment advertising, to the application, interview and selection process) are aware of any prohibited grounds.

3. Group Decisions are better than Individual Decisions: It is more and more common today, and is a best practice, to hold panel interviews. Panel interviews involve two or more interviewers speaking with each candidate. Research has continued to show that group decisions are better than individual decisions for many reasons including the fact that our own personal biases do not play as dominant a role.

When holding a panel interview process, ensure that all panel members are briefed on the process, the position you are hiring for, as well as best practices of interviewing. It is often helpful to build time at the start of the interviewing schedule for a 15-30 minute meeting between the members of the panel at the start of the interviewing process to discuss what it will look like -- who will ask the questions, when and how. In the past when I have led interview processes, I would actually email all panelists an interviewing kit a week or so before the interview, giving them some time to review it prior to the interviews.

4. Block time in between candidates for interviewers to complete their notes, and also to synthesize the group's feedback or recommendations. If you are holding 6-8 hours of interviewing back to back, it is natural to have each candidate start to look like each other. By blocking time in between interviews you can summarize your findings and then move on, returning to your summaries for each candidate at the end of the day or the end of the interview process.

When undertaking a panel interview, make sure that all panelists are comfortable and knowledgable about the process and measurement (for example, if you are using any sort of matrix to measure). Also ensure that all panelists are on the same page (for example, that my rating of 5 is consistent what others rating of 5 looks like). In the later, it can be helpful to provide some specific examples of what behavior would be considered a 1, 2, 3, 4 or 5 (if using a 5 point scale).



Stay tuned for more Employer Interview Tips 101...I'll be posting more later this week.

I'd welcome your comments - what are your biggest challenges as an employer when it comes to Interviewing? Please feel free to post below and I'll try to address them in future blog posts.

With best wishes,
Jennifer

Jennifer Britton
Potentials Realized
Email: jennifer[at]potentialsrealized.com

Facing a Skills Gap?

A lot of writing these days in the field of human resources makes reference to the impending Skills Gap and Talent shortage which employers will face starting later this decade here in Canada, and also in the US. This is in part due to the imminent retirement of a large number of baby boomers, and not enough "skilled" employees to fill the void that will be created.

There are some interesting articles and research which has been published recently, both in Canada and the US, related to the skills gap. You may be interested in checking out the following links:

Canada:

Lessons in Learning: Canadian Council on Learning
http://www.ccl-cca.ca/CCL/Reports/LessonsInLearning/LinL20061220SkillsGap.htm
Dec 21/06

Narrowing the Skills Gap: Workplace Literacy Programs in Canada. Final Report.

US:

ASTD released "Bridging the Skills Gap: How Skills Shortage Threatens Growth and Competitiveness...and What to Do About it" in November. You can view a copy of the White Paper at http://www.astd.org/skillsgap

The National Centre on Education and the Economy (NCEE) issued a new report tentiteld "Tough Choices or Tough Times". To view the Executive Summary of the report visit: http://www.skillscommission.org/pdf/exec_sum/ToughChoices_EXECSUM.pdf.

A third paper on this topic which you may be interested in is "Are They Really Ready to Work?" at http://www.conference-board.org/pdf_free/BED-06-Workforce.pdf. This details findings from a joint survey undertaken by the Conference Board, the Partnership for 21st Century Skills, Corporate Voices for Working Families, and the Society for Human Resource Management.

Happy Reading!
Jennifer

Jennifer Britton - Potentials Realized

What are Job Seekers looking for?

What are Job Seekers Looking for?

This month's ASTD T & D Magazine quotes interesting research found by Accenture regarding the organization characteristics that matter most to job seekers. What do you think they are?

Here they are in order of importance - the top ten organization characteristics that matter most to job seekers:

1. Offers challenging and interesting work - 60%
2. Recognizes and rewards accomplishments - 58%
3. Provides an opportunity for fast career growth and advancement - 44%
4. Is financially strong - 42%
5. Is people oriented - 42%
6. Offers flexible work arrangements - 41%
7. Is innovative - 33%
8 Is approachable - 27%
9. Fosters a team-oriented environment - 27%
10. Is a global company - 26%

What does your organization have to offer to potential job candidates? Are you surprised by these results? What do you have planned for 2007 to strengthen these characteristics? If you are a job seeker, do you agree?

Trends are forecasting a talent shortage in many industries across North America over the next 5-10 years as the baby boomers retire. How will this impact you?

I'd welcome hearing your thoughts with respect to these questions. Please feel free to comment below.

Jennifer
Jennifer Britton, CHRP, CPCC, CPT
Potentials Realized

2006 Top Human Capital Priorities

I came across an interesting article entitled "Preparation is Vital" by Kevin Oakes published in the July 2006 ASTD T and D magazine which outlines the Human Capital Top Priorities for 2006 (Source: IHRIM, Knoweldge Infusion). Before I give you the results, what are your the top three human capital priorities in your organization this year?

No surprize, with the forecasted talent shortage facing most parts of of North America due to the onset of baby boomer retirement, the number one priority for 39% of organizations surveyed was talent acquisition/recruitment. Closely followed in second place was leadership development (35%). Tied for third, was aligning people and business goals, along with performance management (34% each).

As an external consultant and coach, I am seeing many of these priorities reflected in the organizations I work with, partciularly leadership development and the alignment of people and business goals. As a business owner, manager or consultant, what are your thoughts on this? What are your human capital priorities for 2006?

Jennifer Britton
Potentials Realized

Are you vacation deprived?

Every year Expedia undertakes an International Vacation Deprivation (TM) Survey, looking at vacation habits of employed workers in the US, Canada, Great Britain, Germany, France and Australia.

This year's results included:

• 33% of employed adults in the US usually don't take all their vacation, with the average worker surveyed giving back an average of 4 days to their employer. This translates to 574 Million Vacation days/year worth, $75.72 Billion.
• 24% of employed adults in Canada usually don't take all their vacation, with the average employed person giving back an average of 2 vacation days to their employer. This translates to $5.1 Billion dollars per year.

The results of the whole 2006 Expedia survey can be found at www.vacationdeprivation.com.

I was interviewed last week by Kavita Gosyne of the Metro News here in Toronto (www.metronews.ca). She was looking at the importance of vacation for all Canadian workers, and particularly for young professionals. As I mention in her article, vacations are important for workers of all ages. As I stated, "Not only is vacation time good for the employee, but it is good for the company. "A lot of it comes down to the difference between working and working productively. Are they(the employees) working at optimal productivity? Work-life balance impacts company productivity and profitability. It makes (good) business sense.". The link to Kavita's article can be found by clicking the blog title above.

What is the state of work-life balance for you? For your company? Are you fully recharged and working at optimal productivity levels? If you would like more information and resources I would invite you to visit my sister blog, Your Balanced Life! (http://yourbalancedlife.blogspot.com). Much of the HR Consulting work I undertake with companies often has it's roots in work-life balance. I also run on a quarterly basis a Your Balanced Life! teleseminar program, supporting busy professionals in enhancing their work-life balance.

I'd be interested in hearing from you - Areyou vacation deprived? How do you recharge? What's the state of work-life balance in your life? Drop me an email at jennifer@potentialsrealized.com or click the comment link below.

Cheers to a productive and balanced week,

Jennifer

Jennifer Britton

Potentials Realized: www.potentialsrealized.com