Resource for Team Leaders : Teams365 Blog

This year I have embarked on a new blogging adventure - the Teams365 blog. The blog is geared for

team leaders and team members. Every day during 2014 I will be posting a question, quotation or other resource to stimulate thinking and action for teams and team leaders to do their best.

You can follow along daily at our Potentials Realized Facebook page, or follow the Teams365 blog at our Potentials Realized site.

Here are some of the most popular recent posts:

Team Leader Behaviors that Build Trust (a five minute audio). Click to listen in here.

Posts around teams and strengths: Read them here.

10 Essential Teamwork Skills - Read them here.

I will continue to post several times at month at this blog, and  if you are interested to join us for the daily Teams 365 blog posts during 2014.

Enjoy!

Best wishes,
Jennifer

Jennifer Britton, MES, PCC, CPT
Potentials Realized - Leadership and Team Development, Coaching, Retreats
Author of Effective Group Coaching (Wiley, 2010) and From One to Many: Best Practices for Team and Group Coaching (Jossey-Bass, 2013)
Email us to find out how we can support you and your team in getting your best results through coaching, training or a retreat program
(416)996-TEAM (8326)

Teams 365 Blog for Teams and Team Leaders

Happy New Year! I hope that you had a wonderful holiday season. One of my 2014 projects is the Teams 365 blog for Teams and Team Leaders. You can view it over at my Potentials Realized site here.

Every day this year I will be providing teams and team leaders with a question, tip or resource to help them do better work. As many of you know team development is a central focus of the work I do. With the hundreds of teams I have worked with, and supported, over the last twenty plus years it's amazing to see how similar issues are, regardless of location or industry. Please spread the news to other teams and team leaders who can also benefit from these daily insights.

I hope that you will enjoy the Teams365 blog. You can also follow the daily posts on our Potentials Realized Facebook page or at my Twitter feed.

Here are a couple of the first few questions so far this year:

You can also download your own SWOT strategic planning template here as well.

I look forward to picking up on the Leadership a-z I started in the fall. I'll be resuming regular (weekly-ish) posts on leadership  issues here at the blog later this week.

Have a great start to 2014!

With best wishes,
Jennifer

Jennifer Britton, MES, CPT, PCC
Potentials Realized - Coaching, Coaching Skills Training, Leadership and Team Development, Retreats
Email: info(at)potentialsrealized(dot)com
(416)996-8326

What's your team temperature? NaBloPoMo 10

As you start the week what do you notice about the temperature of your team?
 
Is it stormy? If so, what issues need to be addressed.

Is it calm? Is it breezy? If so, what do you need to keep an eye on?

Is it calm? If so, how will this serve the team.

Having the team take the temperature on a regular basis can be a great checkpoint, and may signal some differences on the team.

Have a great start to the week!


Jennifer Britton, MES, PCC, CPT
Potentials Realized
Phone: (416)996-TEAM

Potentials Realized
Supporting leaders and teams through enhanced skills, better conversations and focused performance
Author of Effective Group Coaching (Wiley, 2010) and From One to Many: Best Practices for Team and Group Coaching (Jossey-Bass, 2013)


As an author Jennifer Britton is known for her thought leadership in the area of group and team coaching. She is also a former leader and team builder who spent the first 13 years of her career working within the United Nations as well as the international aid sector. From Boardroom to jungle, beach and forest to mountains, Jennifer has worked to develop teams and leaders in more than 18 countries, and virtually many more. She founded Potentials Realized in 2004 and focuses on leadership, teamwork and coaching skills training.

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Exploring Your Team Strengths

Significant research has been done by the Gallup organization and others on strengths, and strengths-based leadership. 

Did you know that:

•         People who use their strengths every day are six times more likely to be engaged on the job.
•         Teams that focus on strengths every day have 12.5% greater productivity.
•        Teams that receive strengths feedback have 8.9% greater profitability.

(Source: Gallup Strengths Center,  https://www.gallupstrengthscenter.com/)

How aware are you or your team members about their strengths? Are you able to use these every day? 

Here are some possible ways for you to explore and start using your strengths:

1. Undertake a strengths assessment. Two strengths assessments I usually recommend and work with my team clients with are the StrengthsFinder 2.0 as well as VIA Strengths. Each strengths assessment takes about 30 minutes to complete and are available online.  Reports of varying length are generated when individuals complete each assessments. 

2. Spend time as a team looking at strengths.  Completing the assessment is not  a”be all and end all”. What is interesting and important is what emerges in conversation about our strengths. Whether you as a team dedicate part of a team meeting to discussing strengths or you set up a separate meeting (virtual or in person) about strengths, key is exploring:

- What strengths exist on the team?

- How are they being used?

- How are strengths not being used?

- What gaps exist? What patterns do you notice?

From my experience teams really benefit when they have the opportunity to move through a structured conversation, using an external facilitator to the team.  These conversations can take place in person, or virtually for those teams that are geographically dispersed. When I work with teams on this process, I recommend we spend at minimum 2 hours exploring the strengths and developing an action plan, optimally half a day, or part of a series of conversations.

3.  Sustain the focus - As part of your own team process, check in regularly and discuss  how strengths are being used in the team, and what gaps may be present, particularly if team members are changing. What strengths are required for different tasks facing the team? Who might find it easiest/most rewarding to take that project on? 

Resources I would recommend those interested in exploring strengths are:

VIA Strengths Survey

StrengthsFinder 2.0 - Tom Rath

Strengths Based Leadership - Tom Rath, Barrie Conchie

Go Put Your Strengths to Work - Marcus Buckingham

Check out my other posts on strengths here at the blog.

What are your next steps to exploring, and using, your strengths?

Best regards

Jennifer

Jennifer Britton

Potentials Realized

Leadership | Teamwork | Retreats

Author of Effective Group Coaching (Wiley, 2010)

Phone: (416)996-TEAM (8326)

New Article - Six Essential Skills for Teamwork

2013 has started off with a strong focus on teamwork for many of the organizations I partner with. I have a new article available online entitled Six Essential Skills for Teamwork which I hope that you will find useful. You can read it over at EzineArticles.com here.

Whether I am working with a team during a retreat, training program or coaching session we will usually explore many of these six essential skills I mention in the article:

1. Communication
2. Adaptability
3. Appreciation of Differences
4. Trust and Respect
5. Emotional Intelligence
6. Commitment, Accountability and Follow-through

 These are not the only teamwork skills required to make teams exceptional, however, they are an important part of the foundation and fabric of successful teams. How does your team stack up in terms of these skill areas? Which ones are you strong with? Which ones could use a bit of development? What might that look like - retreat, training, coaching, other?


Each week this year I will be posing a question for teams and leaders at our new Potentials Realized Facebook page. I hope that you will join me there to continue the conversation.


Have a great week!

Jennifer
Jennifer Britton, MES, CPT, PCC
Potentials Realized - Leadership, Teamwork, Retreats
Phone: (416)996-TEAM (8326)

Year End Team Questions

The end of every year is often a blur with holiday parties, lunches, and running to get projects wound up. Are you and your team building in some time to reflect on your successes, and learning, this year? Even 10 minutes spent in dialogue looking at key milestones can be important in supporting the team to create awareness around your achievements.

Some of the questions you may want to bring into a staff meeting before the end the year are:

1. What have been our biggest achievements this year?
2. What has been our biggest learning this year?
3. What strengths/bench strength are we developing as a team?
4. What is our team known for (or getting known for - in our organization, across teams, with our customers or stakeholders)?
5. What is the one outstanding project/task if left undone this year, could derail us?
6. Our most important focus for 2013 is going to be _________
7. I'm going to commit to bring the following to the team/to work: ____________________
8. I am looking forward to __________________ during 2013.


Realistically you may not have time to discuss all of these as a team. They can be useful in incorporating into one-on-one conversations you have as well.

What are you and your team doing this year end to pause, reflect and celebrate?

Have a great week,
Jennifer

Jennifer Britton, MES, PCC, CPT
Potentials Realized - Retreats, Leadership and Teamwork
info{at}potentialsrealized{dot} com
(416)996-8326

Some of the other related posts you may wish to look at are :
Corporate Retreats - 4 Things to Consider
Teams on Thursday - Teams in the Downturn
10 Signs it's time for a Team Tune Up
Mapping Your Team's Strengths

Leadership - The Art of Questions

In my former work I had team members in ten countries. I learned very fast that the best skill I could have as a leader/manager was to ask great questions. Today I spend a bulk of my time in coaching conversations with leaders. Regardless of how long you have been a leader, the art of questions is critical.

I really enjoy the parts of my work that have me face to face with new leaders, whether I am leading a training or group coaching process with them. Time and time again, we come back to the basics - communication.

Here are a few tips to keep in mind with respect to the art of questions:


- Great questions are related to what is being said. That really means that we have to listen to what the person is saying to us, not thinking about what question needs to come next. Next conversation you have with a staff, really listen and trust that the right question will come. If not, pause and think about it.

- Great questions are short, sweet and to the point. When did you last get lost in a question someone asked you?

- Great questions are often open-ended, inviting someone to elaborate. Is your question designed to solicit input or is it designed for something else?

- Why questions often put people on the defensive. Why questions however are loved by "why" learners - those that learn through asking the Why?

- How questions will put people into process and may limit creativity and innovation. Try starting with a WHAT question around creativity/innovation and then move to a HOW question.

Next time you are in a conversation, reflect on how you did, AFTER the conversation (not during it). What did you do to really listen and ask great questions?

Have a great week,
Jennifer

Jennifer Britton
Potentials Realized
Coaching, Training and Consulting Services - Leadership, Teamwork, Performance
Phone: (416)996-TEAM (8326)

Styles and Teamwork

It's very common for  a multitude of styles to exist within any team. Some people are more detail oriented, others love the big picture, some like to be "hands on" (doers) while others may be more cerebral (thinkers).

What are the different styles that exist within your team?
How do different styles create conflict?
How do the different styles allow your team to do exceptional work?

Some of the work I do with teams is to provide them with further detail about their styles and strengths. "Knowledge is power" and may provide new insights about team members' preferences, what they value and how they may prefer to work.

Perhaps you are looking to do some work in this area. Depending on your budget, amount of time, team size and focus, you may wish to explore these assessments:
 - DiSc
- Personal Styles Inventory
- Myers-Briggs
- StrengthsFinder (more of a focus on strengths than styles. Can be very useful for teams)

The key to introducing any of these to your team is to use it in expanding the awareness of the group. It's not just to say " I'm an ENFP"  or "I'm a Sensor, and hence I am an x....". Assessments can be useful in reinforcing, or enhancing our awareness around our preferences in how we work, and where our natural abilities/affinities may lay. Sharing this information within the team context can help facilitate a deeper understanding about the overall team strengths, gaps, blindspots, areas of opportunity and potential threat (i.e. all team members are strong in big-picture orientation but not in detail).

How might a conversation about styles and strengths benefit your team?

Have a great week!

Jennifer

Jennifer Britton
Author of Effective Group Coaching (Wiley 2010)
Potentials Realized - Team Services | Retreats | Leadership Development
Phone: (416) 996-8326 (TEAM)

Leveraging Your Team Strengths: Questions to Consider

When was the last time you discussed the strengths individual team members bring to work? In today's busy context of "doing more with less" discussion around "the softer stuff" often gets pushed aside.

Here's what Emotional Intelligence author Daniel Goleman says:

"In hard times, the soft staff often goes away. But emotional intelligence, it turns out, isn't so soft. If emotional obliviousness jeopardizes your ability to perform, fend off aggressors, or be compassionate in a crisis, no amount of attention to the bottom line will protect your career. Emotional intelligence isn't a luxury you can dispense with in touch times. It's a basic tool that, deployed with finesse, is the key to professional success"

Gallup's research around strengths find that leaders support and invest in their team members strength the odds of the person being engaged increases 8x. How is disengagement showing up in your organization?

This past weekend I led a retreat for an organization which focused primarily on strengths, team development and strategic and immediate action planning. What people really enjoyed above all was the opportunity to share and connect. When did you last ask your team what they see as their own strengths? How often do they get to use these in their work every day?

Here are a few questions for team members to consider:
1. What do you view as your strengths? What are you good at?
2. How do you use your strengths at work, in your role?
3. What could you do to more fully use your strengths each and every day?
4. Looking at upcoming priorities, which of your strengths, skills and talents, can support this work?
5. What else do you need to share with the team?
6. What do you need to stop doing? In light of current priorities?

What other questions would be useful for your team to consider?

Have a great week,
Jennifer

Jennifer Britton, MES, PCC
Author of Effective Group Coaching (Wiley, 2012)
Potentials Realized
Leadership Development | Teamwork | Staff Retreats | Strategic Planning
Phone: (416)996-TEAM (8326)
Email: info{at}potentials realized{dot}com

Toxic Communication in Today's Workforce

A couple of weeks ago I spoke at the HRPA conference here in Toronto on Toxic Communication and how it impacts performance. This seems to be a topic very prevalent in so many work places these days.

Toxic communication patterns can run the range of the gossip at the watercooler, to the rolling of eyes during presentations, the "here we go again", the subtle (or not) ignoring during meetings by leaving or disconnecting on a blackberry, or the more obvious name-calling or berating.

Toxic behavior is normal - what is not is when it goes to the extreme. My team coaching partner Sharon Miller and I typically use the following definition for toxic behavior -

A Toxic Relationship is a relationship characterized by behaviors on the part of the toxic partner that are emotionally and, not infrequently, physically damaging to their partner.

The cost of toxicity in today's workplace is huge. A study by Porath and Pearson (2009) found the following impact on employees:

• 48% decreased their work effort
• 47% decreased time at work
• 38% decreased work quality
• 68% said their performance declined
• 80% said they lost time worrying about it
• 63% lost time avoiding the person
• 78% said their commitment to the organization declined

Consider the following:

What toxic communication patterns are present in your organization? Within your team?

What is the cost of this?

What is needed to address/change the communication patterns?

Warm regards

Jennifer

Jennifer Britton, MES, CPT, PCC

Author of Effective Group Coaching (Wiley, 2010)

Potentials Realized

Team Coaching, Facilitation and Training

Phone: (416)996-8326

Skills Needed for Collaboration

In follow up to my recent post on Creating the Context For Collaboration, it's important to also think about the skills professionals will need to thrive in collaborative context.

Resmus, in Best Practices: How to Make Collaboration Work, indicates that employees will need skills in:

• Facilitation
• Team Building
• Conflict Resolution/Negotiation
• Brainstorming
• Technology
• Ethics
  

In my former work with the UN as a leader these skills were essential. I continue to see in my current work supporting teams and organizations make this shift that some additional skills are required at all levels. These skills include - For New and Current Employees:

• Communication
• Relationship Building
• Influence
• Emotional Intelligence (particularly enhanced Self Management, Relationship Management)

Where do your own skills in these areas lie? Which ones are strengths? Which ones need some fine tuning?

What other skills do you see as being essential in boosting collaboration?

We work with teams and organizations to boost these skills through intensive training programs (virtual and in person), staff retreats and 3-6 month group and team coaching processes. If you have any questions, please give me a call.

Have a great week,

Jennifer Britton, PCC, CPT

Potentials Realized

Phone: (416) 996-TEAM (8326) | info{at}potentialsrealized{dot}com

Creating the Context for Collaboration

Collaboration is critical to success in today's economy. What context is required for a collaborative workforce?

Here's a quick definition that I often use for Collaboration from Beyerlein, Nemiro, and Beyerlein, 2008):

“Collaboration occurs when individuals work together towards a shared goal, completing the work is dependent on relationships with a purpose, and individuals working together in purposeful ways toward a shared goal are committed to one another’s success” (Beyerlein, Nemiro, Beyerlein, 2008)

As you consider the context for collaboration in your organization or team ask yourself:

• How clear are shared goals within your organization? how are these communicated? Where might they be unclear?
• How strong are your team work skills, enabling individuals to work together? What gets in the way of individuals working together?
• Are relationships strong across the team/department/organization?
• How purposeful are relationships? Do relationships exist to get work done?
• What is the level of accountability for results? What is the level of commitment? What needs clarity? Shoring up?

What is the context for collaboration at your organization, or within your team right now? What actions will make it a more enabling context?

Have a great week

Jennifer

Jennifer Britton

Author of Effective Group Coaching (Wiley, 2010)

Team Coaching | Corporate Retreats

Potentials Realized.com | Group Coaching Essentials.com

Phone: (416)996-TEAM (8326)