Creating a Powerful Business Vision

As we move into late November, a lot of business owners are starting to turn their attention to plans and strategies for 2009. Last month I held a special call on Creating a Powerful Business Vision - designed to get business owners reconnected with their vision for their business 1, 5 and 10 years down the road.

When was the last time you revisited your business vision, or even your own personal vision for your career if you are an employee?

As we move into the end of the year, there are going to be a number of opportunities to join me for some reflection time virtually. I will be holding several virtual retreats to provide you with the space and structure to take stock of the year that was, and plan for 2009. I hope that you will consider joining me for:

2009 BizSuccess Virtual Business Planning Retreat (by phone)
Friday December 5th and 12th, 2008 (1-4 pm Eastern both afternoons) OR Saturday December 6, 2008 (10-4 pm Eastern)

Join me for a high impact 6 hour business planning retreat where we focus in on your business, your goals and what you want to achieve in 2009. This business planning retreat is suited for small business owners, solopreneurs, coaches and trainers. Retreat from your home or office (or anywhere else you'd like!). The program includes the 6 hour phone based program which includes group calls online (15-20 min/hour) and individual planning time offline, as well as the 2009 BizSuccess Virtual Planning Manual, and a group follow up call. Space is limited to 15 business owners. Cost: $150 US. Click here for more information.

Leverage Your Time for 2009 Personal Planning Retreat (by phone):
This personal planning retreat is designed to support you to renew, recharge and refocus while creating a powerful plan for 2009. A major focus of the retreat is in supporting you around time management tools and creating some space to reflect on what's important. The program includes 5 hours of structured group and invidual exercises. You will also receive the Leverage Your Time Retreat Manual (by email) and a group follow up call in January.

Choose from 3 different dates:

Saturday December 13: 10-3 pm (Eastern)
Friday January 2: 10-3 pm (Eastern)
Saturday January 17: 8-1 pm (Eastern)

Click here to register or for more info. Cost: $125 US

I look forward to having you join me this holiday season virtually!

To get you started on creating your own personal or business vision, please consider the following questions. 5 or 10 years from now:
* What are you doing?
* What are you known for?
* What are you excited about?
* Who surrounds you?
* Who are you influencing? Who are you being influenced by?
* What are you especially good at?
* What do others say about your work/your business/your life?

Warm wishes,
Jennifer

Jennifer Britton, PCC, CPT
Potentials Realized
Toll Free: 1-866-217-1960

6 Essential Skills for Today's Marketplace

I spoke last week to a group of financial services professionals on essential skills to navigate today's marketplace. I wanted to share a few of these skills with you this week at the blog.

In today's times of unprecidented change, developing your change muscle and learning to thrive in a highly complex, interconnected, unpredictable marketplace often requires a shift in the way most professionals have been doing business.

One school of thought which I was initially introduced to as a graduate student years in the early 1990s was systems theory. Systems theory really pervaded my work in the realm of international development, ecology and the environment given the interconnected and complex nature of the problems being addressed (poverty, climate change etc). I'm finding it very interesting how discussions around systems theory are now becoming quite mainstream, and influential, in the dialogue around the current economic situation. One of the gifts of systems theory is the ability to deal with these highly complex, interconnected processes/systems.

One author who have been writing on these subjects in the last few years includes Peter Senge (MIT Professor and author of The Necessary Revolution, Presence). I heard Peter speak a few weeks ago in Montreal and his message was powerful, and taken from his work in The Necessary Revolution. Peter also tied in the concept of sustainability, an older environmental adege from the early 90s, AND one that is resurfacing as a core concept for 2008.

What are some of the core skills and approaches you are seeing as essential in today's marketplace? For individuals? For Teams? As always, I'd love to hear your thoughts....

Warmly
Jennifer

Jennifer Britton, MES, PCC
Potentials Realized
Toll Free: 1-866-217-1960

Teams on Thursday - Teams in the Downturn

There has been a lot of discussion lately about what role teams play in the current business context given the recent volatility in the markets.

I have found it interesting to see clients continue to invest, proactively, to team based intiatives, in part recognizing that the only way they will get their work completed is through their teams, whether the team is established, or is newly forming, given the organizational changes.

Here are 5 reasons teams why teams continue to remain a driving force of organizations throughout this downturn:

1. The Power of Collective Wisdom - Psychologists have demonstrated for years that group decisions are better than decisions made one off.

What does the collective wisdom of your team know that the individuals don't?

2. Reducing duplication --When teams function well, team systems can reduce a lot of the duplicaton and time spent with tasks being repeated by individuals.

What systems do you have in place as a team that reduces duplication? Any new systems needed to address duplication that is going on?

3. A diversity of approaches to services, products and support to clients/customers -- one of the greatest gifts of a team approach can be the diversity of approaches and philosophies it's individual memebers brings.

What new ideas live in your team which could support you in doing things differently?

4. The Power of Collaboration: Collaboration in and of itself often also leads to new ideas and approaches.

What step can your team take this week to enhance collaboration, or remove barriers to collaboration?

5. Enhanced Sustainability: While team members may come and go, teams in and of themselves usually have a footprint or essence greater than its members.

What's the essence of your team? What's the footprint it leaves?

Have a wonderful week!

Warmly

Jennifer

Jennifer Britton, PCC, CPT

Potentials Realized

Cell: (416) 996-TEAM (8326)

Team Coaching: Including the Team Diagnostic Assessment

Calling all Small Business Owners - Last Chance

Last call to all small business owners to join me for the 90 Day BizSuccess group coaching program starting this Friday (11-12 noon Eastern). There are 2 spaces remaining for entrepreneurs/small business owners to join me for an intimate group coaching experience for the next 3 months. Join myself and a maximum of 7 other business owners for an intensive virtual (phone based) program with accountability, resources and best practices to GROW your business.

The 90 Day BizSuccess program is designed for new and experienced business owners who are looking for a supportive, action-oriented group coaching program to intentionally focus on their business development.This 3 month program includes:

• 7x 1 hour group coaching calls with a maximum of 8 participants (Fridays from 11 - 12 noon Eastern, 8-9am Pacific) over a 3 month period
• Bi-weekly modules delivered full of tools, resources and exercises to grow your business
• 36 E-Biz Tips delivered to your mailbox 3 times a week for the program length
• 15 minute lazer coaching 1-1 session with me on a monthly basis at no extra cost!

During the three months of the program you will:

• Create Your Business RoadMap: Develop or refine your business vision
• Explore your unique strengths and abilities as a business person, identifying areas for leverage and competitive advantage
• Get clear on your niche (or niches) - Who are your clients? Who do you serve?
• Identify what unique products and services you offer and how this sets you apart from other providers
• Explore Your Web: Identify opportunities for collaboration and partnerships with other business owners and service providers
• Develop your marketing strategy and budget
• Investigate how your business can leverage technology and social media to build their client base and increase sales through an introduction to blogs, podcasts and other platforms
• Develop a concrete business action plan for the next year

One session will be dedicated to additional topics that matter most to participants

Cost: $347 for the 3 month program.

There are still 3 spaces remaining in the program. To register and reserve your spot you can visit us online or contact me directly by email/phone at jennifer(AT)potentialsrealized(dot)com/ 1-866-217-1960 (toll free across N.America) or at my mobile (416) 996-TEAM. Curious about how the program may benefit you? Please give me a call.

Some of the recent work I have done for busienss owners include: "Starting Your Own Business - A Guide for Women in York Region" (2006) and the Succession Planning Webinar Series early this year.

I look forward to hearing from you and having you join me for this incredible journey of action, learning and accountability as you take your business from GOOD to GREAT! This will be the last 90 day Biz Success program offered before the end of 2008.

I look forward to having you join me!

Warm wishes,

Jennifer Britton, PCC, CPT

Potentials Realized

Coaching for Small Business Owners

Toll Free: 1-866-217-1960 ~ Mobile: (416) 996-TEAM

Skill Sets for Mentors

Mentoring continues to be an essential element for many talent management programs across industies. Lower in cost than many other learning intiatives, mentoring programs can provide powerful opportunities for junior employees to learn from those that have gone before.

This year, I have been involved in providing coaching support to a number of mentoring programs across industies and often get asked, "What type of skills are useful for mentors to have?"

Think about any opportunities you have had to be mentored, or provide mentoring. Some of the core skills I see as essential for great mentors include:

1.Listening - Mentors are often seen as a sounding board for proteges/those being mentored. How effective are you being at listening to your protege and what they are looking for from your relationship.

2.Feedback - Proteges are often very eager in learning what has worked/what hasn't from mentors. As such, mentors are often called upon to provide feedback/insights in terms of industry trends, what's worked/what hasn't in their career, professional development options - - to name a few.

3.Creating Powerful Questions : Powerful Questions rarely start with WHY? They are open ended and often start with WHAT?

4.Coaching: Creating opportunities for Accountability, Acknowledging your protege, and Encouraging them towards their goals

5. Relationship Building: The mentor/protege relationship can be a very powerful one and often requires intentional design. How much attention have you put towards your mentoring relationship?

What do you see as essential skills for mentors? Feel free to comment below.

Warmly,
Jennifer

Jennifer Britton, PCC, CPCC
Potentials Realized
Coaching, Training and Consulting Services
Toll Free: 1-866-217-1960
Email: jennifer{at} potentialsrealized.com

Teams On Thursdays: Intergenerational Team Management Issues

Teams on Thursday: Intergenerational Team Management Issues

Intergenerational management issues continue to be a hot topic in the world of management and HR these days – whether it’s getting in touch with how employees of different generations get along, or how mentoring relationships between different generations can be fostered.

What intergenerational Team Management Issues are showing up on your team?

Here are a few questions to consider

* Who is on our team? Is it GenX, Millenials (Gen Y) or Boomers?
* What are our preferences in terms of communication? Leadership? Teamwork?
* What common ground exists amongst all of us regardless of generational membership?
*What is the biggest challenge our team faces due different generational membership?
* What is the biggest opportunity our team faces due to different generational membership?

Here's a link to a blog post I wrote last year on Managing across Generations, with a number of tips from CCL for managers and leaders to consider.

What resources or articles do you like/refer to when looking at this issue of intergenerational management?

Have a great week,
Jennifer

Jennifer Britton, PCC, CHRP, CPT
Potentials Realized
Toll Free: 1-866-217-1960
Email: jennifer{at}potentialsrealized{dot}com

Succession Planning Web Seminar Series Launched

Many of you will remember that one of the projects I was working on this winter was a Succession Planning Web Seminar series for Entrepreneurs and SMEs in York Region. As a business coach, I was one of four professionals who led a 15-20 minute seminar series on steps and tips to creating your own succession plan as a business owner.

The series has now been launched by the York, South Simcoe Training and Adjustment Board (YSSTAB) and you can now view the web seminar series online here.

Succession planning continues to be a hot topic for both corporate North America and also SMEs. What steps have you taken to ensure business continuity within your team or organization. I hope that you will take a few minutes to view my web seminar entitled 8 Steps for a Successful Exit. Many of these tips are just as applicable to leadership succession wtihin larger organizations. I hope that you will take a few minutes and click on over to view the web seminar series.

Warm regards,
Jennifer

Jennifer Britton, PCC, CHRP, CPT
Potentials Realized
Coaching Services for Business Owners
Toll free: 1-866-217-1960

Six Team Challenges for Project Management Teams

Six Team Challenges for Project Management Teams
by Jennifer Britton, Potentials Realized
Copyright 2008. All Rights Reserved.

By their very nature, project management teams are unique, and face unique opportunities and challenges. This article examines six unique team challenges facing project management teams, along with some questions project managers may want to consider with respect to their team.

Challenge #1: The Team’s finite timeline
Project Management exist for a finite period of time, with a fixed beginning and end period. This may be days, weeks, months or sometimes years. Teams outside of the project world, theoretically are forever.

Questions:
What challenges does your team’s finite timeline pose? What do you notice about the team process and their needs as you move from kick-off to implementation and finish?

Challenge #2: Different roles and responsibilities of different Team Members

Project teams often involve a fluid mix of different team members coming in and out of the project.

Questions:
How much time have you spent clarifying the different roles and responsibilities of the different team members in your project. Where is the overlap? What are the gaps?

Challenge #3: Different team members belong to a series of different project teams:

It is quite common for staff members to belong to multiple project teams at one time.

Questions:
How strong is the association/membership to your team? What steps can you take to boost team members association to your team?

Challenge #4: Possible Virtual Nature of the Project Team:

A very common challenge within project teams is their virtual nature, where members of the team are either M-Workers, or actually located in different venues. Virtual teams can pose a wide range of challenges as they may operate across time zones, distance and cultures. To see what else I've said on virtual teams, click here.

Questions:
If we have a virtual component to our team, who is on it? What obstacles exist due to our nature of the virtual team? What steps can we take to ensure that those needed are involved in our team process and communication?


Challenge #5: Unclear Vision for the team
Unfortunately, it can be common for the vision of a project to held tightly by a few members of a project management team, and not widely shared by all.

Questions:
Who has contributed to the overall vision of the project? Who shares this vision? What steps can you take so that all team members share the vision?

Solution:
Spend time with the team creating a common vision of the end result

Challenge #6: Unclear on the strengths of the team

Given the often transient nature of project teams, it is quite common for the time together to be spent on action (which can often be unfocussed) rather than preparation and planning. Remember, every 10 minutes of planning can save 60 minutes of unfocused effort.

Questions?
What strengths does each team member bring to your team? What are the strengths of your team system as a whole?

Solution:
Look for an assessment such as the Team Diagnostic Assessment to measure the strengths of your team system, or StrengthsFinder 2.0 to look at the strengths of individual team members.

Jennifer J. Britton is the founder of Potentials Realized. Jennifer works with teams, organizations and business owners to achieve the success and impact they desire in teamwork, business, and performance issues, through the provision of coaching, consulting and training services. She regularly facilitates team building and team coaching sessions and retreats (virtual, on and offsite) with governmental, nonprofit and corporate clients. As a performance improvement specialist, she works with leading edge organizations across North America and the Caribbean. Visit Jennifer online at http://www.potentialsrealized.com/ . Jennifer worked as an international project manager from 1992-2004, managing projects across the Americas, Caribbean and Europe.

Teams on Thursdays: Risk Taking

“Real teams don't emerge unless individuals on them take risks involving conflict, trust, interdependence and hard work.”
- Katzenbach and Smith: The Wisdom of Teams

What risks have you been taking within your team recently?

Is your team risk-sensitive or risk-adverse? What does this say about your team?

How does your team measure on a scale of 1-10 (with 1 being low and 10 being high) in terms of:

* Conflict
* Trust
* Interdependence
* Hard Work

What's the one action step you could take this week to take a risk in service of the team?

Have a wonderful week,
Jennifer

Jennifer Britton, PCC, CPCC
Potentials Realized
Team Coaching
Toll free: 1-866-217-1960
Email: info{at}potentialsrealized{dot}com

Time Management: An Alternative

An Alternative to Time Management: Manage Your Energy, not your time

“Managing Energy, not time is the fundamental currency of high performance. Performance is grounded in the skillful management of energy”
- Jim Loehr and Tony Schwartz, The Power of Full Engagement

A few weeks ago I spoke on time management tips and high performance to a group of managers and staff. As part of our session I challenged participants to consider looking at managing energy, rather than time as a key to "great" performance. A wonderful book on this topic, which you may in fact find a real paradigm shifter, is Loehr and Schwartz book - The Power of Full Engagement. It is worth checking out!

“Great leaders are stewards of organizational energy. They begin by effectively managing their own energy. As leaders, they must mobilize, focus, invest, channel, renew and expand the energy of others”
- Jim Loehr and Tony Schwartz, The Power of Full Engagement

What steps have you taken this week to manage your energy?

If you are a leader, what steps are you taking to mobilize, focus and renew the energy of others?

Teams on Thursdays: Leverage Your Team's Strengths

The Gallup organization and researchers such as Marcus Buckingham and Tom Rath have been leaders in the field of strengths based leadership. Many of you will have probably read, or heard of books such as Now, Discover Your Strengths (Buckingham), Go Put Your Strengths to Work (Buckingham) and Rath's StrengthsFinder 2.0.

Here are 3 conclusions from Gallup’s research on conversation, engagement, and strengths:
If your manager primarily ignores you, your chances of being actively disengaged are 40%
If your manager focuses on your weaknesses, your chances of being actively disengaged are 22%
If you manager focuses on your strengths your chances of being actively disengaged are only 1%

What a difference when you look at strengths!

I saw Tom Rath speak last year in Atlanta and was really struck by one of the business metrics that he shared about how important employee engagement, and a strengths based approach can be:

An engaged workforce has 2.6 x the Earnings Per Share (EPS) than a disengaged workforce. That's a pretty significant figure.

What are the strengths present in your team? As individual team members? As a whole team or system?

How easy was it to answer these questions?

There are some fantastic leading edge assessments available to measure and map your team strengths. One that I stand fully behind, and use with teams that I work with, is the Team Diagnostic Assessment. The Team Diagnostic Assessment has also used in companies including Johnson and Johnson, McDonalds, ING, Unilever, Hilton, Bank of America. The Team Diagnostic Assessment provides a mapping of 14 key strengths of a team. Part of the uniqueness of this tool is that it looks at the team as a system (rather than a collection of individuals). As we all know, any change affects the system -- how often do you take a look at your team as a system? The tool was developed by Team Coaching International.

If you would like to learn more about the Team Diagnostic Assessment, I would invite you to contact me.

Let's discuss how this assessment can provide invaluable insights about your team as a system, its strengths and how these can be leveraged to create, or sustain, a high perfomance culture and results. The assessment also includes a one to two day offsite retreat process with the team, grounded in team coaching. I am presently booking presentations (virtual/webinar or onsite) with corporations who are looking for cutting edge tools and processes to support their teams and results later this year.

Global team? No problem -- the assessment can be delivered in 12 languages, and the retreat can be held virtually. Multiple global (intact) teams? I work with a global network of practionners who can also deliver the program in your languge and culture.

Contact me by email or toll free (1-866-217-1960) to learn more about the Team Diagnostic Assessment and how it could support your team(s). I look forward to hearing from you.

Have a wonderful week,
Jennifer

Jennifer Britton, PCC, CHRP
Potentials Realized
Email: jennifer{AT}potentialsrealized{dot}com

Teams on Thursday: Creating Quality Communication

I led a seminar yesterday on time management strategies and was reminded of the importance of taking time to reflect on the quality of our communication within teams. Communication is not just about the frequency, it's really all about the quality.

Ask yourself the following questions:

• On a scale of 1-10 (with 1 being really, really terrible and 10 being exceptional), how would you rate your communication with team members overall?


• How frequently do you communicate with your team members face to face or by phone (rather than text or email)?


• What's the impact of face to face or voice to voice communication over your email communication?

Overutlization of email continues to be a huge barrier to performance within teams. The time that a series of back and forth emails takes, can often be resolved in a five minute phone call.

Exercise:

Over the next week observe what patterns of communicaton are present in your team.

Which communication patterns or activities support the team, its' results and purpose? Which ones aren't effective?

What is one specific action step you can take this month to create quality communication within your team.

Have a great week!

Jennifer

Jennifer Britton, PCC, CHRP, CPT

Potentials Realized
Team Coaching
Coaching, Training and Assessments for Team Peformance and Results

Teams on Thursday: Synergy

Teams on Thursday: Synergy

"Synergy is the highest activity of life; it creates new untapped alternatives; it values and exploits the mental, emotional, and psychological differences between people."
- Stephen Covey

What synergies exist within your team?
How does synergy support you team?
What are the new alternatives which are created from synergizing with others on your team?

Teams allow the principle of "the whole is great than the sum of its parts" to exist in part because of the synergistic nature of the relationship between individuals.

Take note this week of how your team is working together. Is it synergistic or something else?

Have a great week.

Warm regards,
Jennifer

Jennifer Britton, PCC, CPCC, CHRP
Potentials Realized
Team Coaching
Toll free: 1-866-217-1960
Email: jennifer{at}potentialsrealized{dot}com

Solid Foundations for Mentoring Relationships

The Art of Relationship : Mentoring
Copyright 2008 - Jennifer Britton. All Rights Reserved

Great Mentoring is all about building strong relationships

Studies have shown that mentoring fails because:

1.Lack of commitment to the relationship
2.Unclear expectations
3.Lack of trust


"For a Mentoring relationship to be effective, both parties must commit the time and energy to work with each other” – Murphy and Ensher

What energy (time and focus) have you invested to your mentoring partnership?

Whether you are a mentor or protege/mentee, create a solid foundation for your mentoring relationship, by holding a first meeting to discuss your expectations, groundrules etc, and consciously shaping your relationship.

Some of the questions you may want to consider discussing include:

• What are your goals for this relationship?
• What role do you want me to play?
• What do you expect from our relationships (for mentor, for protege)?
• What are our boundaries?
• How frequently will we meet?
• If there are milestones or success measures for the protege - what do these look like?
• What are we committed to?
  

Even if you've been working together for a while it's never too late to discuss these questions. The stronger your relationship, the more powerful your mentoring experience will be.

Warm wishes,

Jennifer

Jennifer Britton, PCC, CHRP, CPT

Potentials Realized

Toll Free: 1-866-217-1960
Email: jennifer{at}potentialsrealized{dot}com

Would you like to reproduce this article? Please do with our contact details and copyright intact along with the bio below. We would ask for a link to our site and that you provide us a link or copy of where it is published.

Jennifer Britton supports organizations on teamwork and performance issues as a coach, trainer and consultant. She also helps professionals build stronger relationships for enhanced results in the areas of teamwork, leadership and mentoring. She regularly delivers talks, workshops and gruop coaching on these topics to professional associations and organizations. Visit her online at the BizToolkit blog for more tips on mentoring or at her website: Potentials Realized.

Teams on Thursday: Essential Team Reads

Here are a few of my favorite books on teamwork and team issues:

The Five Dysfunctions of a Team -Patrick Lencioni

The Speed of Trust - Stephen Covey

The Wisdom of Teams - Kazenbach and Smith

Mastering VIRTUAL Teams - Duarte and Snyder

The Leadership Challenge - Kouzes and Posner (more about leadership in a team envrionment)

You can pick up several of these at the bookstore I've set up with Amazon here.

A couple of these I am particularly biased about (The Leadership Challenge and the Five Dysfunctions of a Team) as I deliver workshop programs from these models to teams, AND I also know how powerful the models can be for teams.

What are some of your favorite team reads right now?

Warm wishes,
Jennifer

Jennifer Britton, PCC, CHRP, CPT
Potentials Realized
Toll Free: 1-866-217-1960
Email: info@potentialsrealized.com

Mentoring

A short while ago I delivered a series of seminars for a wonderful organization which was just launching their own mentoring program. It's been interesting for me as everywhere I am turning these days I seem to be seeeing something about mentoring.

What's been your experience with mentoring? Does your organization have their own mentoring program in place? What exactly is mentoring?

Mentoring itself is receiving a lot more attention these days as more and more organizations and professional associations are recognizing the value of both formal and informal mentoring programs.

From my experience effective mentoring programs recognize the value of the mentoring relationship and invest time into creating a strong relationship between mentor and protege.

Some great resources you may want to look to if you are new to mentoring include:

Ellen Ensher and Susan Murphy. Power Mentoring: How Successful Mentors and Proteges get the Most Out of Their Relationships, 2005.

Robert Tamasay and David Stoddard. The Heart of Mentoring, 2003.

and two excellent online resources:

The Coaching and Mentoring Network (UK) : http://www.coachingnetwork.org.uk/ResourceCentre/Articles/Default.asp

Peer Resources: http://www.mentors.ca/

In addition to my Teams on Thursdays columns, I'll be doing a series on mentoring so keep posted. If you know of other resources for mentoring, please feel free to post below

Have a great start to the week,
Jennifer

Jennifer Britton, PCC, CHRP, CPT
Potentials Realized
Toll Free: 1-866-217-1960
Email: info@potentialsrealized.com

Teams on Thursday: Tapping Into Your Collective Wisdom

"None of us is as smart as all of us."
- Ken Blanchard

Today's team post is all about the collective wisdom and knowledge that resides within the entire team.

Questions to consider:
What's the collective wisdom of our team?
What are we able to do only as a team and not as individuals?
What is our unique team "smarts"?

You may want bring these questions into your next staff meeting. And if you do -- please let us know the impact of the questions using the comments below.

Have a great week,
Jennifer

Jennifer Britton, PCC, CHRP
Potentials Realized
Toll free: 1-866-217-1960
Email: info{at}potentialsrealized.com

Executive Coaching in the news

There was a very interesting article and accompanying video yesterday in the Wall Street journal online entitled "Executive Coaching - Worth the Money?". The video looks at the actual impact of one company's experience with employing executive coaching services.

The Wall Steet video discusses how the owners have benefitted from a series of offsite coaching sessions (4/year) supported by regular ongoing 1-1 phone based support work. It's a great practical example of how executive coaching is supporting businesses - large and small - from many different industries.

Many of you will recognize that this is quite similar to some of the coaching work which I undertake including Shadow Coaching, 1-1 executive coaching, or a team coaching approach which involves all business partners, owners or senior managers.

Curious about what executive coaching might do for your managers, or teams? The most recent 2008 Sherpa Executive Coaching survey has found that at least half of executive coaching is currently being used for leadership development purposes.

What's your biggest leadership challenge right now?

I'd welcome speaking with you to see how coaching services could support your managers and teams performance, retention and productivity measures.

Have a great weekend,
Jennifer

Jennifer Britton, PCC, CHRP, CPT
Potentials Realized
Toll free : 1-866-217-1960
Email: jennifer{at}potentialsrealized{dot}com

Teams on Thursday: Roles within a Team

I’m going to be starting a weekly column here at the blog on teams - a central passion of mine and a huge part of the work that I do with organizations.

As more and more organizations are realizing the critical role teamwork can play in their organization, they are also looking for more resources to support the development of their excellence.

Today’s teamwork quote is from H.E. Luccock:

"No one can whistle a symphony. It takes an orchestra to play it.”.

This quote reminds us of the critical interconnected and important role of different players within a team.

Within the context of matrix management, virtual teams and other organizational approaches, the roles that are present within a team are no longer as straightforward as they used to be.

Creating an environment where all team members are clear on their role(s) and how they are evolving can play a key role in enhancing productivity, job satisfaction and overall business results.

As you look at your team here are some questions to consider:
What are the different roles present within the team?
What roles are not present? What can you do to fill them?
What roles are overpopulated?
What roles serve the team?
What roles hinder the team?

If you are a team leader or manager, consider spending some time looking at this during your next team meeting or offsite. As a team member what do you notice? What do you think the team needs?

Have a great week,

Jennifer

Jennifer Britton, PCC, CHRP, CPT

Potentials Realized

Four Years, Four Lessons To Live By

Today marks the 4th anniversary of Potentials Realized. It was 4 years ago today that our door, and phone line opened.

I’ve intentionally built some time in over the last few days to reflect on where we’ve been and what some of our goals are for the future. As a business coach, I love doing this work with my clients, and it’s been great to walk my talk and use my own tools for my business.

I’ve also boiled down four of the lessons that have served me best during my first 4 years in business.

Business Lesson #1: Be clear on what you want as well as what fuels and passions you

Keeping clear about what I love and want to create has been quite instrumental in building a business and a model which enables me to enjoy the best of the city during the winter, as well as the best of Muskoka during the summer. My time up north renews me on an annual basis, providing the opportunity for more strategic thinking and program/product development.

Coaching Questions: What do you want to create in your business? What's going to give you energy? What can't you live without?

Business Lesson #2: Don’t be afraid to create your own path

When I first started coaching four plus years ago, one of the only models available was one-on-one coaching. From the start of my business I was eager to create and design coaching experiences for groups. I've loved being a pioneer in an emerging area of the coaching profession - group coaching. Rather than feeling like a renegade I created my own path. You can read more about group coaching over at my Group Coaching Ins and Outs blog.
Coaching Questions: What's your path? What unique contribution can you make as a business owner? What's the unique path of your business?

Business Lesson #3: Persevere
Strategic perseverance has played an important role in growing my business. If it didn't work, I asked why? If it didn't work, I tried again and refocused. If that didn't work, I tried again.

Most of us know the stats on marketing -- it may take 7-11 times for a consumer to purchase, so why do so many business owners give up after the first try?

Coaching Questions: Where do you need to persevere? What needs to be refocused?

Business Lesson #4: Learn from all experiences, the good and the bad
And finally -- reflection and learning has also played a key role. Whether it's been a great experience or one that's not been so great, identifying the learning and applying in the next step has been critical.

Coaching Questions: What can you learn from your most recent success? What can you learn from your most recent failure?

Some interesting facts:

The US Small Business Association states that only 2/3 of small businesses survive after their first 2 years in business and less than half make it to 4. WOW!

What have been some of the lessons which have served you best in growing your own business?

In closing, I want to thank all of you who have supported myself and Potentials Realized as we've grown. I look forward to many more years of serving you -- and if we haven't had the opportunity to meet - I'd love to connect to see how we might synergize.

Have a fantastic week,

Jennifer

Jennifer Britton PCC, CHRP, CPT

Potentials Realized

Group Coaching Essentials

Toll Free: 1-866-217-1960

Email: info{at}potentialsrealized.com

PS- Stay tuned for some of our anniversary month specials and announcements! I'd also invite you to visit our re-freshed Potentials Realized site (our original 2004 site was wonderful, AND it was time for a facelift - I'd welcome your comments on our new one!).