Thursday, May 15, 2008

Teams on Thursday: Creating Quality Communication

I led a seminar yesterday on time management strategies and was reminded of the importance of taking time to reflect on the quality of our communication within teams. Communication is not just about the frequency, it's really all about the quality.

Ask yourself the following questions:

  • On a scale of 1-10 (with 1 being really, really terrible and 10 being exceptional), how would you rate your communication with team members overall?

  • How frequently do you communicate with your team members face to face or by phone (rather than text or email)?

  • What's the impact of face to face or voice to voice communication over your email communication?

Overutlization of email continues to be a huge barrier to performance within teams. The time that a series of back and forth emails takes, can often be resolved in a five minute phone call.


Over the next week observe what patterns of communicaton are present in your team.

Which communication patterns or activities support the team, its' results and purpose? Which ones aren't effective?

What is one specific action step you can take this month to create quality communication within your team.

Have a great week!


Jennifer Britton, PCC, CHRP, CPT

Potentials Realized
Team Coaching
Coaching, Training and Assessments for Team Peformance and Results

1 comment:

Unknown said...

I completely agree with you that overutilization of email is a huge barrier to performance within teams. Plus it is so easy for people to misinterpret the message.