Leadership Vs. Management

Management is doing things right; leadership is doing the right things.

Peter F. Drucker

There is often a lot of debate regarding the differences between leadership and management. For most of my career I have held the view that leadership can be fostered in everyone, regardless of title, versus management being more related to a specific role.

In his book, The Leaders Digest, Jim Clemmer makes the following distinction between leadership and management:




Ask yourself:
What activities are you undertaking this week that fall under the management side?
Which activities are you engaging with for the leadership side?
Where is it more important for you to spend you time?
Which skills and approaches do you want to put further focus on this month?

Have a great week
Jennifer

Jennifer Britton
Author of Effective Group Coaching (Wiley, 2010)

Common Team Challenges

In a couple of weeks I'm speaking at this year's HRPA Conference, co-leading a session entitled "Tips, Traps and Frameworks for Creating High Performing Teams". As a coach and consultant who works with teams who want to get better, I am often asked What are some of the key challenges a team can face in their life-cycle?

In today's post I am tackling three very common team challenges faced in almost every industry:

New Leadership - In this era of change, teams encounter new leadership, sometimes more frequently than they would wish. New leaders bring the possibility of new opportunities and certainly a new history for the team. It may take 90 days for a new person to feel comfortable in their role, AND it may take a team even longer to feel comfortable with a new leader.

Ask yourself:
What are your plans to really get to know your team? Discuss expectations?
How is leadership having an impact on your team?
As a new leader what is important to recognize and acknowledge within this team? What changes do you want to make?

Matrix Management - A majority of my career existed against the backdrop of matrix management often across global boundaries. As a Program Manager and Director, it was very common for my own team to have several supervisors. How do you create a sense of team identify when operating in a matrixed environment? It is possible, and requires strong relationship building and communication skills. This team challenge is a definitely a topic for several posts. I hope that you will check out what I have said about matrix teams under our tags.

Ask yourself:
What communication channels need to be opened in your matrix environment?
What information needs to be shared?
What roles need to be clarified?

Silos - Silos are a common challenge in so many workforces today. Even as organizational change is designed to "bring down the silos" many times, new ones emerge or old ones become even more entrenched.

Ask yourself:
What is your organization doing to foster communication between different parts of the organization?
How is your team impacted by silos?

If you are attending HRPA's conference this year, I look forward to meeting you!

Warm regards
Jennifer

Jennifer Britton
Potentials Realized Team Services
Team Coaching, Workshops, Retreats
Phone: 416.996.TEAM (8326)
Author of Effective Group Coaching (Wiley, 2010)

Small Business Clean Up for the New Year

I really enjoy the regular newsletter I receive from Donna Gunter, the Internet Marketing Automation Coach. Last week she had a link to a blog post she wrote entitled

Business Planning: Your 17-Point New Year's Business Inventory and Cleanup

It's a brilliant reminder of many of the important, yet simple things, we can do as business owners at the start of the year to make our lives easier for ourselves.

By this time of year the glow of all those new years resolutions starts to wear off. As a business coach I continue to be an advocate that it is never too late to start some new habits. I hope that you will take a look at Donna's post and take some action today.

As Donna says in her 17th point:

Clean it up. Now it’s time for serious evaluation and to make some difficult choices. Remember, these will be some of the most important business decisions you'll make to help you refocus for a highly productive and profitable business. There are just two rules to follow here:

• If it doesn't fit in with your chosen target market and business plan – GET RID OF IT!
• If you still decide to hang on to it anyway, but it weighs on you in any way – GET RID OF IT!

• 
  

What things do you need, and want to, get rid of this year?

Have a terrific week,
Jennifer

Jennifer Britton
Author of Effective Group Coaching (Wiley, 2010)
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Leadership: Consistency

Consistency is a key factor in leadership success. Whether it is consistency of action, consistency in equity and treating everyone fair, or consistency in follow through, or feedback.

Ask yourself:
How are your actions being consistent?
What area do you need, or want, to take more consistent action in?

The following blog post of Art Petty's entitled "Leadership Caffeine: In Praise of Consistency" includes 12 Leadership Activities where Consistency is Priceless, as well as 6 Reasons Why Consistency is Critical to Your Success. Click on over and take a read. It's a good one.

Warm regards
Jennifer

Jennifer Britton
Potentials Realized
Author of Effective Group Coaching

Leadership: Choices

Your life is the sum result of all the choices you make, consciously and unconsciously. If you can control the process of choosing, you can take control of all aspects of your life. You can find the freedom that comes from being in charge of yourself. - Robert Benett, US Senator

Choice is a foundational principle of leadership coaching. Leaders can learn to be more intentional and aware of the choices they are making for themselves, their team and/or their organization.

Ask yourself:
What choices have you made recently that were really important for you? Your team? Your organization?
What was the benefit or payoff of this choice? What was the cost?
What freedom has this choice provided you with? What made it difficult or easy?
What possibilities or opportunities does this choice now provide you with?

Have a great start to the week.

Warm regards
Jennifer

Jennifer Britton
Potentials Realized
Author of Effective Group Coaching (Wiley, 2010)

Leadership: Values

Values act as an inner compass for leaders, teams and organizations.

Principles are natural laws that are external to us and that ultimately control the consequences of our actions. Values are internal and subjective and represent that which we feel strongest about in guiding our behavior. - Steven Covey

Ask yourself:

When is the last time you reflected on what values you hold as a leader.
What's truly important for you? Your team? Your organization?
What would you go to bat for?

Warm regards
Jennifer

Jennifer Britton
Potentials Realized
Author of Effective Group Coaching (Wiley, 2010)

This post is part of the Leadership 365 posts I am writing during 2011, geared for leaders of all kinds - new leaders, experienced leaders, leaders without title. The posts are geared to get you to pause and quickly reflect on how the concept or quote relates to your work, or your life, at the moment. - Jenn Britton

Leadership: The First Step

During 2011 I'm going to be writing a series of leadership posts. Geared for first time managers, as well as leaders without title, I intend that this will be another way to keep the communication flowing with the wonderful leaders and managers I work with during the leadership training programs I run.

Sometimes we all need a quick focus or a word to get us going. My intention for these leadership posts is for them to be a "burst" or booster shot to get your thoughts and actions moving in a few direction.

Today's Leadership post is about taking that first step as a leader. Whether we are a leader with, or without, title, the first step can be seen as the hardest.

Do not follow where the path may lead. Go instead where there is no path and leave a trail.
~Ralph Waldo Emerson

Ask yourself:
What is the first step for you as a leader?
What is the trail that you want to leave? What mark is important for you to leave?
What's the opportunity that lies ahead?

Warm regards
Jennifer

Jennifer Britton
Potentials Realized
Author of Effective Group Coaching

New Article on Creating Strong Mentoring Relationships

A quick note to share with you a new article I have written on creating strong mentoring relationships which is now posted at EzineArticles.com. You can read it online here.

If you are working on developing a mentoring program, or are a mentor or mentee yourself, I hope that you will find this, and some of my other posts on mentoring here at the BizToolkit blog useful. As always, I welcome your thoughts!

Have a great week,
Jennifer

Jennifer Britton
Author of Effective Group Coaching (Wiley, 2010)
Phone: (416) 996-8326
Email: info{at}potentialsrealized{dot}com

Team Buidling Series Feature from Investment Executive

I wanted to let you know of a series on team building articles I was featured on this week. Fiona Collie of Investment Executive's Build Your Business column just put out a great three part series on team building. Click on the links to read her articles on:

Turning Your Staff Into A Team
Improving Your Team Communication
Making Better Decisions As a Team

Enjoy the tips, and as always I look forward to your comments and how YOU are putting the tips into action! Feel free to comment below.

Warmly
Jennifer

Jennifer Britton
Potentials Realized
Author of Effective Group Coaching (Wiley, 2010)

9 Steps to Work Less and Do More Just Released

Today's the day that the Get It Done Guy's 9 Steps To Work Less and Do More is launched! Many of you will know the importance I place on time management and personal productivity.

As his microsite says, "The book's nine steps build a foundation for streamlining how you get what you want out of work (and life):

• Step 1. Live and work on purpose
• Step 2: Stop procrastinating
• Step 3: Conquer your technology
• Step 4: Cultivate focus
• Step 5: Stay organized (mentally as well as physically)
• Step 6: Don't waste time. A lot of supposedly “on task” work
• Step 7: Optimize!
• Step 8: Build stronger relationships
• Step 9: Leverage!:

While I haven't yet read the book myself, I'm really impressed with all of the supports Stever Robin's has put into his many other services such as his podcasts and audio files. Take a look at his microsite http://www.getitdoneguynews.com for some fantastic nuggets! Defintiely check it out and make sure you have at least a few minutes to focus.

You can pick up your own copy today at Amazon.com or Amazon.ca.

Looking forward to sharing more about this resource in the coming weeks!

Warm regards,
Jennifer

Jennifer Britton
Author of Effective Group Coaching
Potentials Realized

6 Tips for New Small Business Owners

This April marked my 6th year of business. I continue to be reminded of the excitement and emotions of new business owners through regular discussions with partiicpants of the 90 Day BizSuccess program - some of whom are new business owners, as well as seasoned small business people.

In running the program I often get asked, what are some tips for new business owners. Here are 6 tips which have kept business exciting, and successful for me, over the years.

1. Track it! Take notice of the impact of the activities you are undertaking, over both the short term as well as the medium term. What are you noticing about the money you have invested into different marketing activities? Notice what's giving you impact in terms of your activities, networking and relationships.



2. Create Systems so that you don't have to recreate things over, and over again. It's not surprising that even experienced business owners still " have not had time" to create simple processes for their buinesses such as invoices, proposal formats etc.

Ask yourself:

What activities might you need to repeat time and time again (consider finance, people, marketing etc)?

What systems would benefit your business?

When will you spend time creating these?


3. Build on What You Already Have, Have Done or Do: Many times small business owners fail to capitalize on what they have already created, designed or know. What can you build upon in your business? Do you really need to start off at 0?

4. Plan it! Time Management and Planning can be a major challenge for business owners. When was the last time you sat down to plan and strategize about your goals for the quarter or even the month? As we know from time management 10 minutes of planning can save an hour of unfocussed effort.

When will you spend time creating your plan for the next month?


5. Schedule It! What doesn't get scheduled, doesn't get done. What are your main business priorities right now? Have you scheduled them into your calendar. If it's not written down or blocked off chances are it may get lost.

Request:

Take 15 minutes this week to identifiy one or two main priorities for your business and schedule in time in your calednar to get these things done.



6. Be strategic - We can't be all things to all people? Consider the Pareto Princple, or 80/20 rule, which states that we get 80% of our impact from 20% of our efforts. What activities are going to give you the most impact this month?



Enjoy!



Warm regards,

Jennifer



Jennifer Britton, MES, CPT, PCC

Potentials Realized

90 Day BizSuccess Program: Next program starts September 10th

2010 Virtual Business Planning Retreat: October 2010

Phone: 416-996-8326
Follow me on Twitter @jennbritton for the next 99 days during the 100 Day Biz Success Questions

Join me on Twitter for the 100 Days of Biz Success Questions

Tomorrow, September 1st, I'll be starting a Twitter exercise of my own which I hope that you will join me for. For the next 100 days I'll be posting a Biz Success Question of the Day - 100 questions in total. You can follow me @jennbritton.

Many of you know that I've offered the 90 Day Biz Success program for the last few years. It's a program designed to support business owners in their own business growth. We meet over a 3 month period as a small group and 1-1 to look at core business areas (systems, marketing, social marketing) and take forward action on your business. We cover topics such as:
- Developing (or refining) your business vision and values
- Identifying and movning through limiting business beliefs
- Developing core business sytems (bugeting)
- Identifying your competitive advantage (what your strengths are and what makes you stand out)
- Creating your marketing strategy for the next 12 months
- Leveraging social media and networking for your benefit

The next 90 Day BizSuccess program will start on Friday September 10th (11-12 noon Eastern), with registration currently open. There's space for 8 business owners to join me. Will you be one of them?

I hope that you will enjoy the 100 day Biz Success Questions whether you are a leader of a team, a professional or a business owner. Log on to http://www.twitter.com/jennbritton to follow me this fall!

Looking forward to your comments!

Warm regards,
Jennifer

Jennifer Britton
Author of Effective Group Coaching
Phone: (416) 996-8326
Email: info(at)potentialsrealized.com

Mentoring and Leadership Development

Many readers will know my affinity to boosting leadership development programs with additional mentoring and/or coaching support. One of the mentoring training programs I developed has won an industry award in the financial services sector. Over the past two years a number of my client's programs have benefited from stuctured mentoring components. As we look out on the landscape, it's interesting to note how many leadership and succession intiatives are now being supported by a formal mentoring process.

You can read some of my earlier posts on mentoring here.

There was a terrific article recently published on the Reliable Plant blogs by Debbie Zmorenski entitled "Developing Your Leadership Skills Through Mentoring" . In the article she defines mentoring as as makes the distinction between coaching and mentoring.

In particular she identifies the following 7 tips for maximizing your mentoring experience:

"If you are considering seeking out a mentor, here are seven tips for maximizing your mentoring experience:
Know your goals.
Choose the best mentor to meet your goals.
Begin your mentoring relationship by discussing mutual goals and expectations.
Practice the highest standards of professionalism.
Learn to accept and give feedback.
Practice good communication.
Recognize that your success is your responsibility."

Definitely check out Debbie's article for many more useful tips on how to avoid the pitfalls of mentoring!

Warm regards,
Jennifer

Jennifer Britton
Author of Effective Group Coaching
Potentials Realized
Phone: (416) 996-8326 (TEAM)

Work Life Issues Back In Focus?

It's been quite a while since work-life issues have been on the front page of the news, but this week, a recent Canadian study - the Canadian Index of Wellbeing - pointed to new research which finds that 25% of Canadian workers are working around the clock. As an article in this week's Globe and Mail states "We're more stressed, less rested and have less time to devote to our kids"

More Canadians are working non-traditional hours - weekends, evenings and nights - and many Canadian families are running from extra-curricular activity to extra-curricular cutting into traditional " family time" and leisure time. National parks in Canada are facing their lowest attendance rates in 15 years.

Some of you may be familiar with the work I've done in the area of work life over the years, stemming from my own 80-100 out of balance work weeks as a former manager. I blogged for several years regularly on tips, tools and ideas for work life issues at the Your Balanced Life blog. I continue to run the Your Balanced Life! Virtual Retreat and Group Coaching program, as well as delivering customized programs for organizations. Later this summer, I will be releasing a resource guide/workbook for managers and leaders entitled Leaders in Balance(TM) with fellow coach Lynda Monk.

Are work-life issues showing up on your radar screen these days?
What's your biggest work-life challenge at the moment?
How are you planning to unplug this summer?
What renewal strategies are you using in your work, or with your team?

Have a recharging weekend!

Warm regards,
Jennifer

Jennifer Britton
Author of Effective Group Coaching (Wiley, 2010)
Phone: (416) 996-8326
Email: info{at}potentialsrealized{dot}com

6 Key Ingredients for Mentoring Success

Solid Mentoring Relationships do not just sprout up overnight. In fact, several ingredients can contribute to making a mentoring relationship GREAT.

6 Key Ingredients for Mentoring Success include:

1. Think about what you want out of the mentoring relationship - Both mentors and mentees can gain from doing some pre-work and thinking about what they want out of the mentoring relationship. It's often thought that the mentee gains the most, but in fact, mentors also benefit.

2. Establish clear boundaries - How frequently are you going to meet? When? Where? How can you be contacted and When? It's amazing how some of the snags that mentoring relationships meet are caused by lack of clarity around boundaries.

3. Focus on building your relationship: Spend time in your first meeting talking about how you are going to work together, and what your expectations are for the relationship.

4. Follow through. Follow through works both ways - as a protege what have you committed to following up on? As a mentor, what do you need to follow up on?

5. Create a Mentoring Roadmap. Having an agenda, or a roadmap, of where you want your conversations to go, will help maximize the time you have together. In your first converstaion it may be beneficial to identify several themes/topics the mentee wants to have insights around.

6. Check In Along the Way - At the end of every mentoring conversation discuss what was useful, what next steps are, and any changes you want to make for the next conversation.

Having worked to support hundreds of mentoring partnerships across industries over the years, I have found that ensuring these six ingredients are present typically make the mentoring relationship that much stronger and more effective and beneficial for all parties involved.

Warm regards,
Jennifer

Jennifer Britton
Potentials Realized
Phone: (416)996-TEAM

5 Tips for Managing The E-Undation

Did you know that many professionals spend up to 40% of their day managing email? How much time to do you spend on email every day? Does the time you spend, match the payoffs you receive.

Email is an essential part of business today, but the question has become who is running the show - you or email?

If you have found that your inbox has run amok, here are 5 tips to support you in getting it under control:

1. Check email at regular points throughout the day. Many organizing experts suggest checking it two or three times a day only, and turning it off in between so you are not tempted to see who just emailed you.

2. Communicate to others when you will be checking. If people are expecting a response right away and don't know that you are only checking at selected points of the day, it may cause even more problems.

3. Unsubscribe from lists you really don't need, or read.

4. Colour code/flag emails of different priorities so you know which ones are urgent (red), of medium importance (yellow), or low priority. This visual map can help you quickly identify what is really important to respond to.

5. If you don't need it DELETE it! If you really don't need an email, delete it. Microsoft has some great tips on helping you decide what you may want to do with your email box. Known as the 4 Ds, do you want to do it, delete it, delegate kt or dump it? (Note: the 4D tool is a great tool for time management as well).

Question:
What's the one thing you are going to do today to tame your email box?

Have a terrific week!

Warm regards,
Jenn

Jennifer Britton
Author of Effective Group Coaching (Wiley, 2010)
Potentials Realized
Email: info{at}potentialsrealized{dot}com

5 Benefits to Mentoring

Mentoring continues to be a popular informal learning approach to enhance internal learning, knowledge and skills transfer, across industries.

Earlier this year I spoke about how Mentoring is an Essential Component to any Talent Management Strategy to the HRPA Annual Conference. The next week I was in Senegal, West Africa, working with an incredibly talented group of professionals in delivering a Coaching and Mentoring Skills Train the Trainer program. Last month, I was involved in running the third year of training for mentors (and this year for the first time, proteges) for a financial services organization.

So why mentoring? What is mentoring re-gaining popularity?


Here are five benefits to mentoring:

1. Helps to Build institutional or industry knowledge - Mentoring is an essential strategy to building organizational knowledge, as well as industry capability. A critical type of informal learning, mentoring can help to share the unwritten knowledge that exists.

2. Mentors Share real How-tos - From how to navigate amongst the realities of an organization to the practicalities and the politics, mentors can help less experienced employees understand how an organization operates, and how to navigate.

3. Enable more junior staff to hear about organizational/industry realities from someone who is not their boss or their peer. Mentors often share insights about what the real opportunities and roadblocks are in an industry or organization.

4. Provide a place for more junior staff to ask questions they might not otherwise surface. Sometimes employees are hesitant to take their questions to their manager for fear of performance reprisal or other factors. Being more removed, mentors are often seen as a more unbiased source.

5. Mentors can act as a sounding board. Given a mentor's greater level of experience, the mentoring relationship can be a place where a mentee uses the mentor as a sounding board.

Whether a mentee brings 1 year experience or 2 decades, we can all benefit from a mentoring relationship with someone in our organization or industry. Who would you like to have as a mentor?

Have a great week!
Warm regards,
Jennifer

Jennifer Britton
Potentials Realized
Author of Effective Group Coaching
Phone: (416) 996-TEAM (8326)
Email: info{at}potentialsrealized{dot}com

Time to Virtualize Your Global Training?

Some of you may know that global travel was a huge part of my former life as a manager and early business owner. The recent air travel chaos caused by the Volcanic eruption in Iceland, has had me thinking on a number of different levels regarding the impact - to communities, as well as to learning.

My first thoughts took me back to my work asa project manager for several development projects in the Caribbean island of Montserrat. The volcano has been active in Montserrat since the mid-1990s and I know first hand how destructive volcanic ash can be for everything - humans, animals, agriculture and even buildings. In recent days there has been a lot of focus on the impact on travel because of the volcano, but how about the impact to the geography and communities affected in Iceland?

My second thought was what about the thousands of professionals stranded on either side of the Atlantic. Many of us, myself included, still take forgranted the ability to cross the ocean swiftly and be able to attend to business, or lead training the next day. A few months ago as I passed through Paris on my way to Senegal, I had fleeting thoughts about what if we are delayed? What will happen to our training?

The volcano is another indication of how quickly events can take over business as usual, and how it is an opportunity to look proactively at how we can more effectively bring together global professionals for training.

Virtual Training - by phone and web - is becoming an increasingly popular modality, and even the standard in many global organizations. It may never replace the impact of face to face environments, but used effectively can enable ongoing learning and dialogue amongst dispersed groups. Virtual training has been a keen interest area of mine since 2005 when the arrival of my son pushed me to virtualize most of my training programs. Over the last 5 years, I've seen more and more organizations embrace virtual training, as well as more and more facilitators learn to adapt their skills for the virtual environment. One of the chapters in my book, Effective Group Coaching, addresses the issue of virtual program delivery for facilitators, tips and ideas, as well as a check list to help you identify whether you are ready to lead training programs virtually. If you are a facilitator, I'll also invite you to check out my Group Coaching blog at http://groupcoaching.blogspot.com which has lots of other tips and tricks for facilitators.

On Wednesday last week I met again with the team in West Africa - this time luckily by web. If not, I might have been one of the thousands stranded in Paris for the weekend. Yes, there could be worse places to be stranded, but it sure was nice to spend the weekend with my family.

Have a great start to the week!

Warmly
Jennifer

Jennifer Britton, PCC
Potentials Realized
Phone: 416.996.TEAM (8326)
Email: info{at}potentialsrealized{dot}com

We're in the top 150 Management and Leadership Blogs

I found out a few days ago that we've been honored to be included in the listing of the Top 150 Management and Leadership Blogs pulled together by Jurgen Appelo. We've joined the ranks of Steven Covey, Tim Ferris and many other great writers, leaders and speakers. You can see the complete list here

The blogs were scored according to their Google Page Rank, Bing hit count, Alexa Ranking, Technorati Authority, Twitter Grader, PostRank and FeedBurner count.

I am looking forward to getting back to more regular posts here at the BizToolkit in the coming months. The first 4 months of 2010 have been wonderfully full with great work with clients here in Canada, the US, and West Africa, as well as a lot of speaking on my new book published in January by Wiley and Sons - Effective Group Coaching - which continues to be snapped off the shelves by coaches, educators and HR consultants around the world. Thanks for your support!

I look forward to being in touch in coming weeks.

In closing, what are your favorite management and leadership blogs? As always, feel free to share your thoughts below

Warm regards,
Jennifer

Jennifer Britton
Potentials Realized
Group Coaching Essentials
Phone: 416.996.TEAM (8326)
Email: info{at}potentialsrealized{dot}com
Follow me: twitter.com/jennbritton

What's Happening with Creativity in Your Team or Organization?

What's happening to creativity in your team or workplace these days? Is it increasing, or decreasing?

There was a terrific article last week in the Globe and Mail entitled Workplace Creativity Shrivels on the Vine by Jennifer Myers

The article includes 3 quick questions to stimulate creativity, creativity by the numbers and a look at what CEOs are doing to bolster creativity.

Click on over - I think that you'll like it!

Warmly
Jennifer

Jennifer Britton
Potentials Realized
Email info{at}potentialsrealized{dot}com