What's your meeting style?

I'm sure that many readers here at the blog participate in virtual meetings. Prehaps maybe even too many! As a facilitator, I am always interested in seeing "who" participates in meetings, and what their style is.

There's a terrific article on The Top Ten Meeting Personalities which Jackie Yearney over at FastCompany.com has posted. Take a look. She's cut to the core archetyping some of the key personalities that show up on virtual meetings.

Which meeting personality matches yours?

Have a terrific week!

Jennifer

Jennifer Britton

Potentials Realized

Infusing Coaching Skills into Managers

Coaching skills are critical for managing in today's ever changing landscape. Equipping managers with enhanced coaching skills is an important piece of building internal capacity, strength and resilence within organizations.

Dan Kennedy over at the Great Leadership blog wrote the following article on Infusing Coaching Skills into Managers. He proposes four solid tactics to start equipping your management team with enhanced coaching skills.

I appreciate Dan's comments, especially as I am working right now with a number of corporate clients on enhancing coaching skills and/or developing internal mentoring programs. Several months in to many of these medium term iniatives we are starting to really see tracking and a changing landscape of business relationships with is having an impact on the bottom line.

How are you building coaching skills with your management team?

Have a great week,
Jennifer

Jennifer Britton, PCC, CHRP
Potentials Realized
Phone: (416)996-TEAM (8326)

Team Building Critical for Smaller, More Virtual, Teams

There was a great article last week by Marcia Heroux Pounds entitled, "Go team! Need for collaboration greater when there are fewer employees". Click here to read the entire article.

Whether it's conflict resolution, getting to know one another better, or learning to leverage new roles, this fall's focus really seems to have moved to the team environment. I must admit that the requests we've been getting for team retreats, team coaching, and team assessments has increased quite significantly this fall. I hope that you will enjoy reading through the Team on Thursday column from the last year and a bit.

How have the recent economic and workplace events shifted your organization's value on team work?

What's the most burning issue facing your team - virtual, or intact - right now?

How would an investment into your teamwork transform business issues you are facing right now?

Questions about what support might benefit your teams right now? Please give me a call or drop me an email.

Have a great week,
Jennifer

Jennifer Britton
Potentials Realized
Phone: (416) 996-TEAM (8326)
Email: info{at}potentialsrealized{dot}com

How to Develop a Leadership Development Strategy

Dan McCarthy, over at Great Leadership, wrote a fantastic post last month on How to Develop a Leadership Development Strategy. He goes through 7 key steps/stages which are essential in developing a leadership development strategy.

Regardless of economic situations, leadership development is still seen as a critical investment for many leading organizations. Staff and teams may be getting leaner, and in these times GREAT leadership is imperative.

I really enjoyed Dan's post given that I have been very involved in developing several leadership development strategies with partner organizations in the year. A number of them are now rolling out in pilot and secondary phase, and it is amazing to see how seeds planted are starting to sprout within these teams.

Dan's really got a handle on the importance of a holistic, structured approach, one that is grounded in competencies.

What do you see as essential ingredients for GREAT Leadership development?

Warmly
Jennifer

Jennifer Britton, PCC, CHRP, CPT
Potentials Realized
Toll Free: 1-866-217-1960
Email: info{at}potentialsrealized.com

Team Productivty and Conflict

What happens to your team productivity when there is conflict?

There is a wonderful article recently published by the Vancouver Sun "Productivity affected by conflict management" which highlights research looking at the impact of conflict on team productivity.The article states,

"Researchers Kristen Behfar at the University of California, Randall Peterson at the London Business School, Elizabeth Mannix and William Trochim at Cornell University, say there are three types of teams that get bogged down in conflict and suffer as a result.

In their recent study in The Journal of Applied Psychology, they observed that rule-bound teams, equality-focused teams and unresolved teams paid dearly when conflict was not handled well. They noted that productivity declined as did team morale."

Conflict is inevitable for teams. What conflict is showing up in your teams? What is the impact of it? What approaches are supporting the team(s) to successfully navigate the conflict?

Have a great week,

Jennifer

Jennifer Britton, PCC, CHRP

Potentials Realized

How adept is your workforce to change?

A recent survey from Right Management found that"employees of nearly one-third of North American companies — 31 percent — adapt poorly to changes at work, hurting their productivity", as reported by Carrie Mason-Draffen of Newsday.com. The survey also found that only about 1 in 4 employees had the "agility to change". Read the whole article here.

How adept is your workforce to change?
What support are you providing to employees?
What vehicles are you using to support changes (training/coaching etc)?
What areas are you providing support in change management for?

A number of readers have emailed me regarding the silence here at the BizToolkit blog -- thanks for asking how things are going. It's been a very busy 2009 -- providing support to teams and inidividuals throughout the change process through team coaching, workshops and offsite retreats. It's also been a busy spring working on establishing and building a number of mentoring and leadership development programs with clients. On top of it, I am also working on the completion of a book which will be published in early 2010 by Pfeiffer Wiley.Needless to say, as much as I would like to be keeping up with regular posts...my creative juices have been somewhat overstretched. I do hope to be able to return to regular posts in the next few weeks when a number of these projects are onstream and/or completed.

With all the changes that are happening these days a huge competency for teams and professionals is around resilence. This is a topic that's been quite popular with clients. Consider the following questions:
What is your own professional resilience these days?
Which employees and teams are the most resilient in your organization?
What support do you need to shore up your resilence?
What action steps can you take to boost your resilence this quarter?

As always, I welcome your thoughts and comments...please feel free to comment below.

Warm regards,
Jennifer

Jennifer Britton, MES, PCC, CPT
Potentials Realized
Phone: (416) 996-TEAM (8326)

BizTip: Creating Boundaries

What are the boundaries you have established with your business? Many business owners only realize their boundaries once they have been encroached on.


The ability to be your own boss and have greater flexibility and self-direction are characteristics which often lead people into self-employment.



Take a few moments and ask yourself:

• What are your current boundaries for you and your business?
• How are you respecting these?
• How are your boundaries being encroached on?
• If boundaries are being encroached on, what's acceptable?
• What needs to change?

Some boundaries that you might want to consider are:

* The times of day that you work (i.e. you don't work before a certain time, or after a certain time)

* The times of day that you meet with clients

* The amount of money you are willing to invest in ....

* The amount of time you are willing to invest in .....

*The number of interruptions you are willing to have

* The amount of time you are willing to give things



After you have looked at these questions, select one that you want to focus taking some action on. What specific change will you commit to? Start developing a habit around this new area through ongoing action.



Jenn



Jennifer Britton, PCC, CPCC
BizSuccess Group Coaching

Virtual Team Leadership: Resource

As many of you know, Virtual Teams and Leadership are two ongoing themes for this blog, stemming out of my earlier work as a leader with virtual teams globally through my work in the international development sector. I continue to be amazed at how virtual team leadership skills, along with project management and global/cross-cultural management skills continue to be some of the most important skills for this decade, and unfortunately, skills that many organizations are really needing to improve.

There was a great article this month in CLO Magazine which addresses this increasingly important area of virtual team leadership:

Virtual Leadership for a Virtual Workforce by Jerry Fjermestad as featured in CLO Magainze, March 2009.

Jerry mentions that

"Leaders are responsible for the vision, planning, engaging the team, coaching, training, team learning, networking and promoting, among other skills".

He also mentions that

"The results are that virtual teams are at least as effective as face-to-face teams, and according to Powell, Piccoli and Ives, under some conditions, they are even more effective. Leader development leading to high-performance teams leads to successful organizations in this new virtual environment".

• How are you developing your leaders for the virtual realm? What's working? What's not?


• What are the challenges you are experiencing as you move forward with leadership development for these leaders?


• What else, beyond strong leadership, is needed to enable virtual teams to florish and really perform optimally?

Have a great week,

Jennifer

Jennifer Britton, PCC, CHRP

Potentials Realized

Email: info{at}potentialsrealized{dot}com

Ph: (416) 996-TEAM (8326)

Teams on Thursday: Teams in Transition

With change becoming the new constant in today’s workforce, more than ever teams are now in transition – sometimes with new leadership, sometimes with new team members, often with both.

How do you create an environment for the team to go from 0-100 (or at least 60) with limited budgets, resources and time?

I am in the process of writing an article on essentials for teams in transition in which I explore six essential ingredients:
1. Creating a Common Vision and Goals
2. Clearly defining roles and responsibilities
3. Looking at Common Values
4. Identifying Trust and Respect
5. Looking at Individual and Team Strengths and Capabilities
6. Developing Effective Communication Strategies

How does your team rate on these? How much attention are you giving these factors?

Without a firm foundation teams cannot meet, or sustain, their optimal productivity.
What other ingredients do you see as essential for teams in transition?

Have a great week!

Warmly
Jennifer

Jennifer Britton, PCC, CHRP, CPT
Potentials Realized
Ph: (416)996-TEAM (8326)
Email: info{at}potentialsrealized{dot}com

Succession Planning: Cause for Panic?

Succession Planning continues to be a hot topic in the world of talent management. Even with current economic conditions, organizations are realizing that they may not be well equipped to address changes within their workforce.

A recent study, "Ensuring Leadership Continuity: Currrent Trends In Succession Planning for C-Suite Executives", by Acheive Global found the following:
* 49% do not have an established succession plan for C-level exectuvites
* 16% have an executive vacancy
* 37% expect to have a vacancy this year

So what are some of the barriers identified?

*31% - doesn't seem urgent
* 26% - time investment
* 21% - Complexity of What Needs to Happen
* 7% - Budget Expense
* 6% - Not Applicable
* 6% - don't know

Many of you will recall that last year at this time I participanted in a webinar series for Succession Planning for Small and Medium Size Businesses in York Region, Canada. The estimates in early 2008 were that approximately 75% of business owners would be retiring within the next 10 years, with a limited number having succession plans in place. The importance for York Region, like many regions across Caanda is that small and Medium Size Businesses make up a significant proportion of the economy. In York Region, this has been estimated at 97% of all businesses. Even with the current economic conditions, while many business owners, and C-Level employees are delaying retirement decisions, ulitmately succession plans will be needed by small, medium and large businesses.

A major barrier identified by the AcheiveGlobal program is that many organizations don't know how to implement succession planning approaches effectively.

Questions? Please feel free to give me a call as I have been working on the development of several succession planning strategies with SMEs as well as larger companies, at C level and middle management over the last year.

Warmly
Jennifer

Jennifer Britton, PCC, CPT, CHRP
Potentials Realized
Phone: (416) 996-TEAM

90 Day BizSuccess Program Starts Fri. Jan 16th at noon (ET)

Where could your business be in the next 90 days with some focus, tools and accountability? Join me and a handful of other business owners for a 3 month group coaching program which focuses on giving you the tools, structure and focus to take your business from where you are to where you want to be. This program is specifically designed for solopreneurs and service based providers.

The program includes:
7 x 1 hour group coaching calls
36 BizTips delivered into your mailbox 3 times a week for the 90 days
Monthly lazer 1-1 sessions with me
The BizSuccess Manual (sent out as a weekly modules)

During the program you will:

* Create Your Business RoadMap for the year
* Explore your core strengths and abilities as a business person, identifying areas for leverage
* Acquire knowledge of core marketing principles to help you develop a marketing strategy and budget
* Bust through limiting beliefs you hold about your business
* Learn how to leverage partnerships with other business owners
* Investigate how your business can leverage technology to build client base and increase sales through an introduction to blogs, podcasts and other social networking platforms liked LinkedIn and Twitter

You’ll leave each group coaching call with some new ideas, insights and also action steps before we meet next.

Details:
We’ll be meeting on Fridays from 12 - 1 pm (Eastern) on Jan 16, 23, Feburary 6, 28, March 13, 27, April 17, 2009 (by phone)

Cost: $347 US for the 3 month program

To register, or for more information, please visit here or call Jennifer at (416) 996-8326/Toll Free: 1-866-217-1960.

I look forward to hearing from you!

Warmly
Jennifer Britton, PCC, CPCC

Widely known for her work in group coaching, Jennifer is also a widely recognized busienss coach. Since 2004 she has coached (and taught) a wide number of budding entrepreneurs through college and government sponsored programs. She’s also a contributing author to Starting Your Own Business in York Region: A Woman’s Guide (2006) and was part of the 2008 Succession Planning Webinar Series for Small Businesses. Throughout the 90 Day BizSuccess program, Jennifer weaves together her passions for group coaching and business development work.

10 Signs it's Time for a Team Tune Up

10 Signs It’s Time for a Team Tune Up:

Even in a downturn, teams - like cars - need a tune-up to keep running along at peak performance. For many organizations right now, with the changes that are happening, teams may be the most stable entity in a company.

Here are 10 indicators it's time for a team tune up:

1. The team needs a new vision/plan to achieve your business results (or needs to reconnect with your old ones)
2. The team has new leadership
3. The team is unclear about their roles (which often leads to conflict, things falling through the cracks or toes being stepped on)
4. Staff feel undervalued - and performance is going down the tube
5. Gossip is flourishing…as are the water cooler discussions!
6. Team is undergoing, or emerging from, a change management process or a merger and acquisition
7. The team is operating in silos (one part isn’t talking to the other)
8. It’s been a while since you’ve stopped to recognize and celebrate your achievements
9. You need to get from 0 – 100 given the current business climate
10. You want to be proactive!

What tune up does your team need?

Click here for some of our current team support programs (assessments, coaching, training, retreats) or download our Team Services brochure here. We bring 20 years experience of working with teams face to face, as well as virtually (to reduce costs - and the carbon footprint), with teams in 20 countries around the world.

Warm wishes,

Jennifer Britton
Potentials Realized
Team Services
Phone: (416)996-TEAM (416.491.8326)
Email: info{at}potentialsrealized.com

New Year, New Predictions

Happy New Year Everyone! It's an exciting time of year -- new year, new resolutions and possibly some new habits.

I love all the predictions that are made at this time of year -- it always seems to open up new possibilities and new perspectives.

It also seems like a lot of different issues are hitting different people's radarscreeens - depending on where you live and what you do.

However, two of the most common themes wherever you are, are the ECONOMY and CHANGE.

Here are some of the trendspotting articles I have enjoyed lately:

Career Builder's 7 Hiring Trends to Follow in 2009

US News Top 30 Careers for 2009: With all the change that's going on in the world of work, this is an interesting list of project top careers for 2009. Which ones would you like to explore?

US News Best Small Businesses to start in 2009: Ready to take the plunge into the world of self-employment? This article may stimulate some new thoughts!

Hot Fitness Trends for 2009 from WebMD: Is anyone else seeing a spike of attendance at the gym? The pressures of the economy seem to be supporting many to find better balance and stress management.

ASTD's 2008 State of the Industry Report: The ELearning Council has a nice summary here of some of the major workplace learning trends last year.

What trends are you watching this year? What are some of your new resolutions?

Have a great start to 2009!

Warm wishes,

Jennifer

Jennifer Britton, PCC

Potentials Realized

Teams on Thursday - Why Teams?

The Conference Board Review just published a great article "Think Horizontal: The Case for Organizing Your Company in Teams". Bringing forth the business case for teams, this article looks at a number of perspectives about the benefits of teams - including the essential of SPEED.

You can download Think Horizontal here.

How are teams playing a different role in your organization right now? What leverage are they providing you?

Have a great week,
Jennifer

Jennifer Britton
Potentials Realized
Mobile: (416) 996-TEAM (8326)

Creating a Powerful Business Vision

As we move into late November, a lot of business owners are starting to turn their attention to plans and strategies for 2009. Last month I held a special call on Creating a Powerful Business Vision - designed to get business owners reconnected with their vision for their business 1, 5 and 10 years down the road.

When was the last time you revisited your business vision, or even your own personal vision for your career if you are an employee?

As we move into the end of the year, there are going to be a number of opportunities to join me for some reflection time virtually. I will be holding several virtual retreats to provide you with the space and structure to take stock of the year that was, and plan for 2009. I hope that you will consider joining me for:

2009 BizSuccess Virtual Business Planning Retreat (by phone)
Friday December 5th and 12th, 2008 (1-4 pm Eastern both afternoons) OR Saturday December 6, 2008 (10-4 pm Eastern)

Join me for a high impact 6 hour business planning retreat where we focus in on your business, your goals and what you want to achieve in 2009. This business planning retreat is suited for small business owners, solopreneurs, coaches and trainers. Retreat from your home or office (or anywhere else you'd like!). The program includes the 6 hour phone based program which includes group calls online (15-20 min/hour) and individual planning time offline, as well as the 2009 BizSuccess Virtual Planning Manual, and a group follow up call. Space is limited to 15 business owners. Cost: $150 US. Click here for more information.

Leverage Your Time for 2009 Personal Planning Retreat (by phone):
This personal planning retreat is designed to support you to renew, recharge and refocus while creating a powerful plan for 2009. A major focus of the retreat is in supporting you around time management tools and creating some space to reflect on what's important. The program includes 5 hours of structured group and invidual exercises. You will also receive the Leverage Your Time Retreat Manual (by email) and a group follow up call in January.

Choose from 3 different dates:

Saturday December 13: 10-3 pm (Eastern)
Friday January 2: 10-3 pm (Eastern)
Saturday January 17: 8-1 pm (Eastern)

Click here to register or for more info. Cost: $125 US

I look forward to having you join me this holiday season virtually!

To get you started on creating your own personal or business vision, please consider the following questions. 5 or 10 years from now:
* What are you doing?
* What are you known for?
* What are you excited about?
* Who surrounds you?
* Who are you influencing? Who are you being influenced by?
* What are you especially good at?
* What do others say about your work/your business/your life?

Warm wishes,
Jennifer

Jennifer Britton, PCC, CPT
Potentials Realized
Toll Free: 1-866-217-1960

6 Essential Skills for Today's Marketplace

I spoke last week to a group of financial services professionals on essential skills to navigate today's marketplace. I wanted to share a few of these skills with you this week at the blog.

In today's times of unprecidented change, developing your change muscle and learning to thrive in a highly complex, interconnected, unpredictable marketplace often requires a shift in the way most professionals have been doing business.

One school of thought which I was initially introduced to as a graduate student years in the early 1990s was systems theory. Systems theory really pervaded my work in the realm of international development, ecology and the environment given the interconnected and complex nature of the problems being addressed (poverty, climate change etc). I'm finding it very interesting how discussions around systems theory are now becoming quite mainstream, and influential, in the dialogue around the current economic situation. One of the gifts of systems theory is the ability to deal with these highly complex, interconnected processes/systems.

One author who have been writing on these subjects in the last few years includes Peter Senge (MIT Professor and author of The Necessary Revolution, Presence). I heard Peter speak a few weeks ago in Montreal and his message was powerful, and taken from his work in The Necessary Revolution. Peter also tied in the concept of sustainability, an older environmental adege from the early 90s, AND one that is resurfacing as a core concept for 2008.

What are some of the core skills and approaches you are seeing as essential in today's marketplace? For individuals? For Teams? As always, I'd love to hear your thoughts....

Warmly
Jennifer

Jennifer Britton, MES, PCC
Potentials Realized
Toll Free: 1-866-217-1960

Teams on Thursday - Teams in the Downturn

There has been a lot of discussion lately about what role teams play in the current business context given the recent volatility in the markets.

I have found it interesting to see clients continue to invest, proactively, to team based intiatives, in part recognizing that the only way they will get their work completed is through their teams, whether the team is established, or is newly forming, given the organizational changes.

Here are 5 reasons teams why teams continue to remain a driving force of organizations throughout this downturn:

1. The Power of Collective Wisdom - Psychologists have demonstrated for years that group decisions are better than decisions made one off.

What does the collective wisdom of your team know that the individuals don't?

2. Reducing duplication --When teams function well, team systems can reduce a lot of the duplicaton and time spent with tasks being repeated by individuals.

What systems do you have in place as a team that reduces duplication? Any new systems needed to address duplication that is going on?

3. A diversity of approaches to services, products and support to clients/customers -- one of the greatest gifts of a team approach can be the diversity of approaches and philosophies it's individual memebers brings.

What new ideas live in your team which could support you in doing things differently?

4. The Power of Collaboration: Collaboration in and of itself often also leads to new ideas and approaches.

What step can your team take this week to enhance collaboration, or remove barriers to collaboration?

5. Enhanced Sustainability: While team members may come and go, teams in and of themselves usually have a footprint or essence greater than its members.

What's the essence of your team? What's the footprint it leaves?

Have a wonderful week!

Warmly

Jennifer

Jennifer Britton, PCC, CPT

Potentials Realized

Cell: (416) 996-TEAM (8326)

Team Coaching: Including the Team Diagnostic Assessment

Calling all Small Business Owners - Last Chance

Last call to all small business owners to join me for the 90 Day BizSuccess group coaching program starting this Friday (11-12 noon Eastern). There are 2 spaces remaining for entrepreneurs/small business owners to join me for an intimate group coaching experience for the next 3 months. Join myself and a maximum of 7 other business owners for an intensive virtual (phone based) program with accountability, resources and best practices to GROW your business.

The 90 Day BizSuccess program is designed for new and experienced business owners who are looking for a supportive, action-oriented group coaching program to intentionally focus on their business development.This 3 month program includes:

• 7x 1 hour group coaching calls with a maximum of 8 participants (Fridays from 11 - 12 noon Eastern, 8-9am Pacific) over a 3 month period
• Bi-weekly modules delivered full of tools, resources and exercises to grow your business
• 36 E-Biz Tips delivered to your mailbox 3 times a week for the program length
• 15 minute lazer coaching 1-1 session with me on a monthly basis at no extra cost!

During the three months of the program you will:

• Create Your Business RoadMap: Develop or refine your business vision
• Explore your unique strengths and abilities as a business person, identifying areas for leverage and competitive advantage
• Get clear on your niche (or niches) - Who are your clients? Who do you serve?
• Identify what unique products and services you offer and how this sets you apart from other providers
• Explore Your Web: Identify opportunities for collaboration and partnerships with other business owners and service providers
• Develop your marketing strategy and budget
• Investigate how your business can leverage technology and social media to build their client base and increase sales through an introduction to blogs, podcasts and other platforms
• Develop a concrete business action plan for the next year

One session will be dedicated to additional topics that matter most to participants

Cost: $347 for the 3 month program.

There are still 3 spaces remaining in the program. To register and reserve your spot you can visit us online or contact me directly by email/phone at jennifer(AT)potentialsrealized(dot)com/ 1-866-217-1960 (toll free across N.America) or at my mobile (416) 996-TEAM. Curious about how the program may benefit you? Please give me a call.

Some of the recent work I have done for busienss owners include: "Starting Your Own Business - A Guide for Women in York Region" (2006) and the Succession Planning Webinar Series early this year.

I look forward to hearing from you and having you join me for this incredible journey of action, learning and accountability as you take your business from GOOD to GREAT! This will be the last 90 day Biz Success program offered before the end of 2008.

I look forward to having you join me!

Warm wishes,

Jennifer Britton, PCC, CPT

Potentials Realized

Coaching for Small Business Owners

Toll Free: 1-866-217-1960 ~ Mobile: (416) 996-TEAM

Skill Sets for Mentors

Mentoring continues to be an essential element for many talent management programs across industies. Lower in cost than many other learning intiatives, mentoring programs can provide powerful opportunities for junior employees to learn from those that have gone before.

This year, I have been involved in providing coaching support to a number of mentoring programs across industies and often get asked, "What type of skills are useful for mentors to have?"

Think about any opportunities you have had to be mentored, or provide mentoring. Some of the core skills I see as essential for great mentors include:

1.Listening - Mentors are often seen as a sounding board for proteges/those being mentored. How effective are you being at listening to your protege and what they are looking for from your relationship.

2.Feedback - Proteges are often very eager in learning what has worked/what hasn't from mentors. As such, mentors are often called upon to provide feedback/insights in terms of industry trends, what's worked/what hasn't in their career, professional development options - - to name a few.

3.Creating Powerful Questions : Powerful Questions rarely start with WHY? They are open ended and often start with WHAT?

4.Coaching: Creating opportunities for Accountability, Acknowledging your protege, and Encouraging them towards their goals

5. Relationship Building: The mentor/protege relationship can be a very powerful one and often requires intentional design. How much attention have you put towards your mentoring relationship?

What do you see as essential skills for mentors? Feel free to comment below.

Warmly,
Jennifer

Jennifer Britton, PCC, CPCC
Potentials Realized
Coaching, Training and Consulting Services
Toll Free: 1-866-217-1960
Email: jennifer{at} potentialsrealized.com

Teams On Thursdays: Intergenerational Team Management Issues

Teams on Thursday: Intergenerational Team Management Issues

Intergenerational management issues continue to be a hot topic in the world of management and HR these days – whether it’s getting in touch with how employees of different generations get along, or how mentoring relationships between different generations can be fostered.

What intergenerational Team Management Issues are showing up on your team?

Here are a few questions to consider

* Who is on our team? Is it GenX, Millenials (Gen Y) or Boomers?
* What are our preferences in terms of communication? Leadership? Teamwork?
* What common ground exists amongst all of us regardless of generational membership?
*What is the biggest challenge our team faces due different generational membership?
* What is the biggest opportunity our team faces due to different generational membership?

Here's a link to a blog post I wrote last year on Managing across Generations, with a number of tips from CCL for managers and leaders to consider.

What resources or articles do you like/refer to when looking at this issue of intergenerational management?

Have a great week,
Jennifer

Jennifer Britton, PCC, CHRP, CPT
Potentials Realized
Toll Free: 1-866-217-1960
Email: jennifer{at}potentialsrealized{dot}com